Came into the store last week after my wifes dropped her phone an the screen cracked. The gentleman that helped us told us that they do not fix phones at this location and that she had no upgrade options because her phone was damaged. Its very odd that in the store, we couldnt get an upgrade with a damaged phone, but online or through the Verizon app, she can. Verizon definitely needs to fix this.

Switched from sprint, got a new s21+ and they never even switched the service from my old number so I wasnt even receiving calls/ texts but had serivce to the phone. They didnt care to resolve the situation so I went back to sprint.

Absolutely rude and unhelpful. I have been a Verizon customer for years and have never experienced such poor customer service. I was looking to upgrade and the sales associate refused to show me phones or discuss promotions. When I asked about device availability she said Android is there. Apple is there. She never ever came around the counter. When I decided on one I walked back up to the counter and without blinking or checking she said There are none in stock. When I finally made a purchase she said You will receive a link. Pay through the link. And she walked off! I was shocked. Will NEVER purchase or upgrade through a Verizon store again.

Rude, unhelpful, arrogant staff. Lack of inventory to support the products they sell. Not to mention service that is only marginally better than other providers. Oh, and staff than couldn’t answer a technical question about their service if the answer was written in neon signs right in front of them...

First off Id like to start by saying that Im a customer 21 plus years. the last few years Ive had nothing but problems out of this particular location. After being told I would have to pay even though I have insurance on my phone, and which case I responded if that happens Ill have to take my business elsewhere the young man told me sorry to see you go. Spent 45 minutes on the phone with Verizon customer service they agreed to replace the phone told me to go back to the store. Without even looking up my account or anything I was told no that will not happen that if corporate wants me to have a phone they need to be the ones to provide the phone and the only remedy through them was for me to buy a new phone. They made no effort to look up my 21 years of history with your company or call corporate or look up the notes in my history file. Now Ive spent another 45 minutes on the phone and I am still on hold a wedding information to get another phone.

Lady wasnt too helpful at all

I went in and purchased the iPhone 12 mini/64gb recently for my daughter Christmas gift! I was very satisfied with representative Lyn, and the excellent customer service she provided! She made sure I had everything I needed and requested before I left store! Thanks Lyn👍🏽

I would have given 0 Stars if I could! I go in with my mask on not over my nose because I cant breathe!! They have plexiglass on the counter and the manager has a mask on, but he refuses to take care of me because the mask is not over my nose!! I mean really you got a placey glass in front of you and you have a mask on!! By the way in the state of Mississippi mask is not a mandate!! Now i know why the reviews here are so poor!!

No help at all! This place needs HELP!!

Not as friendly as they were last time I visited store. They did find what I wanted.

Didnt have any of the phone accessories we needed for our New Samsung Galaxy S20. 5G

This location need to fire all the employees. poor customer service and rude people are employed there. uneducated people

Very nice employee. Fast Service.

Friendly workers and knowledgeable

Guard at the door dint let me use the restroomI was there for almost 2 hours!

T-Mobile was cheeper 😐

They told me they wouldn’t sell me a phone. That I had to buy a phone using the app. On my broken phone. Then they told me I couldn’t do it inside. I have to stand outside the Verizon store. That’s absurd.

One star would be accurate for this location. The inside was beautiful and well-setup. However, the agent that I got, Feridnan? Fitzgerald? Something to that effect, was a ridiculous salesman! I was treated like a number and not at all like a human being. I asked him about specs on a phone and how do I do this? and his reply was you just have to play around with it. I dont know. How do you not know every dynamic of the products youre selling? I was finally down to a decision on 2 phones I couldnt decide between and the first time he decided to glance up from his phone was when I said I was undecided and I was going to think about it over lunch. Worse experience of my life and my first experience buying my first cell phone with a contract.

We switched over from at&t, and switched from Apple to Samsung. We were in there for 3 hours... but we had good customer service and we got what we needed at a good price!

Horrible and very unprofessional service both days I had to go there.That store doesnt deserve getting 1 star !!

Wonderful costumer service

Went to Verizon stores and they didnt know how to fix problem with my phone. All they want to do is get you to buy new phones ($900) instead of solving the problem.Cant wait til our contract has expired, then were trying new service elsewhere.🤔Verizon need to train there employees at the different branch Locations. 😟 UghProblem still EXIST, why pay for service you cant useIM SO DONE WITH VERIZONWISH I COULD GIVE THEM ZERO FOR CUSTOMERS SERVICE

We went inside to upgrade and Steven opened the door for us and greeted us as we walked in. He asked us what we needed and then helped us with the new phone and accessories.Great service. We left happy

Richard was absolutely wonderful & so helpful! He helped us out When we experience difficulty with our phones while traveling. Thanks for everything

Fast and friendly

I was very impressed by Dee ! My husband and I went in expecting a long wait.Plus a couple hours to change multiple phone accounts over.DEE welcomed us at the door.Very PROFESSIONAL, COURTEOUS !We explained what we needed on our many many phone changes.He was able to address all our needs and we were finished in 10 minutes.I was amazed at how fast he was able to complete all of our needs.I highly recommend Mr.Dee, hes an awesome young man !

Love the kiosk, saves on having to deal with people or waiting in line so long.

Mellisa was awesome. She answered all of my daughters questions and we left with a new phone and accessories.

Entirely over priced if you want Verizon service just look at visible wireless. Same service $25 to $40 unlimited everything.

Gives Good customer service

Sitting here looking like a fool! This past Black Friday I went in to get the iPhone X because it was $400 off. That is the only reason I even considered getting a new phone! I allowed an associate to verbalize this to me multiple times the price. I am JUST NOW seeing on my bill 24 divided monthly payments from $899!!!! I have been with Verizon for years and I am shocked. I am sad. I feel cheated. I will most definitely be switching networks as soon as this thing is paid off. Verizon Southaven, you’re terrible! I wish I could recall the name of the associate!

POOR CUSTOMER SERVICE!!!! I went in to upgrade my phone. The saleman rolled his eyes mumbled under his breath to a co-worker that I had a attitude, and walked away. I was actually having a GREAT day, and had just walked into the store from a referral about great customer service....WOW

Service was very good it was very quick and they solved the problem.

Definitely got help but phones known to have defects you still have to pay for if warranty has run out. Doesnt leave a good name for Motorola Droid Turbo 2.

Yes they have improved through the yrs. And they have a good staff, and phones, and there staff are always there to help you

I will never Ever come back to this store ever again. I have been with Verizon 10 years and had the worst customer service. I bought my disabled father a phone and didnt want him to wait for the mailman to send it to the house. This store was the only store that had it within driving range. I drove 30 mins from Memphis to come get the phone. And wasnt even offered by a store representative to activate the phone. I did everything myself. Good customer service goes along way. They were not busy. All the other store representatives were on their phones. The employee that gave me my phone tauntly told me how I can activate the phone, after I voluntary called customer service to activate my phone while I was still in the store.

I stepped in the door and immediately was helped. They were fast, professional and got right on the job. My problem was resolved right away.

Their store experience was great but calling their 800 number for customer service I waited literally 1 hour and 40 minutes

Awesome customer Service. Ask for Z

Very very helpful, great customer service

I love my new jetpack!!!!

Verizon have such great deals on phones and everything you need.

Always always pleased with the products and the quality of customer service at Verizon!

To much to type.its been a super bad experience.

Justin is always very courteous and helpful every time I need help with my phone or accessories.

I set up a payment plan in 12/2012 made my 1st payment here at this location. And today I went to make the payment and now they said they cant do it. So not customer friendly. I DO NOT recommend Verizon to anyone.

I went in to pay the cell bill phone number one. No complaints here.

Love Verizon, prices can be high but worth it.. great service as well.

Great service. very friendly :)

Even though I have had Verizon for 17+ years now, I still feel they are overpriced. This store usually has what we need, but the sales staff are extremely pushy with products. I know its their job, but I only came in for a case, not a new phone, tablet, wifi, plan, auto device etc.

Didnt have the phone I wanted but he gave me a good deal.

Very quick. Helpful people.

The most expensive phone company in America dont waste your time

The associates were friendly and helpful. I think Verizon is quite pricey, but I guess you get what you pay for.

This is a corporate store. This store has good parking and is not too complicated to enter into. It can be crowded and you may have to wait in line.

Very pushy about products I didnt want. Tried to sell me more expensive versions of the phone I wanted. Wasnt a good experience. At the end they even rang up the wrong phone and I had to force them to change it worst Verizon experience Ive ever had.

Unfortunately they are miming att. Phones are priced too high and it is all about the money. Sales staff is nicer than atts.

Awesome experience, Melissa took great care of me, got what I needed and had no questions after

I went here to get a new phone. I got service as soon as I walked in. The clerk at the business was very helpful and knowledgeable.

Some associates are very helpful and awesome, others are a bit immature and play more than work.

Got my v50 5g and so far I like it ive been with Verizon for years

Nice store, poor customer service.

I hate that I have to give one star instead of no stars. My fiancé and I went in to see what kind of upgrades we would be eligible to receive after waiting three years with our current iPhones. Since the new phones are coming out in a week, we figured we could at least get some sort of a discount in order to upgrade our phones (we’ve been customers for approximately 10 years). The website states that with the purchase of two iPhones you will receive $700 off of the second phone with a new line. You’d think that there would be some sort of loyalty discount for those already with Verizon trying to purchase 2 new iPhones... but there isn’t. Soooo, what Verizon is telling me is gaining new customers is more important than their loyal customers. They’d rather their current customers trade to a competitor to ensure the discounts that they openly offer to bribe new customers?We were informed by the sales person that the only thing we qualify for would be our normal upgrades. No questions were asked if we were eligible for an upgrade nor did he try to offer us assistance in any way. Poor salesmanship on the part of the salesperson, if you ask me. And HORRIBLE PR for Verizon as a whole. I don’t doubt that the other providers are doing the exact same thing; however, they lucked out by not having me walk into their stores today.

Since switching over the last decade from AT&T to Sprint to Verizon, Im extremely pleased. So far Ive been using Verizon for the last year for my personal and business endeavors and couldnt be happier. I have had a few issues out of my Motorola Droid 4 and walked into this store on Airways in Southaven, MS, to be greeted at the door every time and helped immediately. The people in this store are very nice to work with and down to earth, they seem to be enjoying their job and glad to help every time. They have handled everything properly and assisted me fully with each issue Ive brought to their attention. Ive been especially impressed by the customer service from both Ebony H. and Signora B. from two different times Ive had to come into this store. My issues with AT&T in the past were great phone service with horrible phone or store customer service, and Sprint being horrible phone service with mediocre store customer service. With Verizon, the staff at this store specifically, and my great phone service, Im enjoying having made the switch.Thanks for staying so positive and helping each and every customer who walks through the doors into this store, I never leave reviews but felt this store deserved the positive feedback!~

Good quality service.

Excellent service, Great Job! #Airpods

In the month of January, I went into a Verizon store(6870 Airways Blvd,Southaven MS) to buy a bluetooth, while in the store a employee notice the at&t device, and started asking question.Well, I was sold LIES, because if a customer stating I am a OTR driver, home 3-4 days a month, need high speed internet all time,cause I have a firestick, my computer which I received my loads, and communication with my company on, my Rand McNally, and my phone, can Verizon jetpack do the same as AT&T, he look me in my face and stated YES, lies all lies.Spoke with a manager, and she stated go to a store on the road any Verizon Store, that showed me right there,as long as I got her in a contract we good,cause how in the world can a trucker driving with a 53foot along with your tractor,go in a shopping center that a verizon is in without risking hitting something or perhaps someone. I went from paying $120.00 a month for my internet and cellar phone services, to $210 a month.The store in Southaven MS, speaking with others has a reputation of doing what is needed to make a sale, I have not been offering to make this right, one agent offer what about a tablet, but we need you to pay $100+, or we can drop the line for $85+, my husband asked me why are you letting Verizon do you like that? Well what to do pay the almost $200 to drop the line( which will through my monthly budget off), I stuck with a device that is worthless and stuck paying for a service because Verizon LiES.

A+ service. Very helpful and quick compared to others.

Sales people were nice

In and out. Rep was very helpful

Not very helpful employees, could not find the product I was looking for. Felt very unwelcome when I walked in and their security guard was uncomfortably staring the whole time.

Steven is extremely helpful

Jay needs to look for a new line of work. Its apparent he hates his job....he was very condescending, like i was bothering him by being in the store...so i left...

This is the WORST CORPORATE Verizon store Ive ever been too in my 8 years Ive been with Verizon. The stoe maneger, Brandon, is the RUDEST Verizon Manger Ive ever dealt with. Matter of fact, I have never had to deal with a Verizon manager that was rude, EVER... As a small business owner, I would recommend that Verizon fire him & find a more positive customer friendly/helpful TEAM leader. Excellent customer service starts at the top & proliferates down to the rest of the team. Which its obvious this concept is completely missing at this Verizon store. I will never go back to this store, nor recommend it to anyone. I will GLADLY drive to the Verizon Smart Corporate store in Germantown, TN for all of my future Verizon in store needs. Where I Always receive the EXCELLENT CUSTOMER SERVICE Ive grown to expect from Verizon.

Melissa was very helpful.

Our rep was very helpful and was able to relate to our needs. Thanks!

Best service and great Staff

Awesome sales staff really helpful

Thank you Frank for fixing a situation that we had in your. Great customer service.

I always dread going to any cellular store but it was such a pleasure having Chantil B. help us. She spent two hours getting our three ipads and four cell phones sorted out when we changed the users around. We found her to be very knowledgeable and helpful even though we didnt make any new purchases that day. I couldnt have asked for better sevice.

Wonderful customer service

The manager Shanelle is the most unprofessional rude lady Ive ever came across. Should be fired for her stupidness.

Bought my phone and service their.

Have paid bill there often, very friendly staff, great store setup, easy access to whatever you choose.

EVERYBODY LISTEN THIS VERIZON IS HORRIBLE . PLEASE GOP TO ANOTHER ONE IT WILL BE WORTH IT BECAUSE TH PEOPLE THAT WORK HERE ARE DISRESPECTFUL AND RUDE AND INCONCEDERATE. THE ARE NOT SERIOUS AND THEY ARE LIARS. THEY TOLD ME THAT THEY COULD GET MY UPGRADE DATE CHANGED BUT WHEN I WENT UP THERE TO DO AND AFTER I WAITED 3 HOURS FOR THE WOMAN I MADE AN APPOINTMENT WITH TO GET DONE MAKING THESE BUY ALL THESE UNECCESARY THINGS, THEY TOLD ME I COULDNT. SO I BASICALLY SPENT MY WHOLE DAY THERE FOR THOSE UNGRATEFUL STUPID LIARS THEY ALL SHOULD BE FIRED . ALONG WITH THE STUPID MANAGER

Get the help you need and fast

Great people fast service

Great customer service and the store

Had to upgrade my old Iphone, the process was very easy and fast but I did feel like the salesmen were very pressured to upsell every little item to the point where it was annoying.

Excellent guest service

Ask for Kat!!... she is AWESOME!!

Employees Patient and Happy to Help

They say theyre all customer service, but you can walk in, around, then back out before anyone asks if you need anything

Excellent customer service

Very pleasant experience

Very helpful staff

Great customer service

Worst experience ever had in retail. Salesman jay was very confrontational and argumentative. As soon as my device is paid off. Im switch carriers.

The associate was rather rude and did not solve the problems I had.

Went there for a SIM card for my industrial router, not only did they not get it to work, but they wouldnt refund me the money they charged me for the SIM card.