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Raphael AAA Towing
37542 FL-54, Zephyrhills, FL 33542, United States
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Raphael AAA Towing

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Er
Review №1

Called through AAA and was dispatched this so called towing company. They are a joke!!!!! Said they will tow my car but my wife and I had to find our own way home. Yet this driver is toting his wife around with him in the truck. So tired of trash tow companies giving the profession a bad name. I have the text conversation to prove this for when they try to say I’m lying. I guess this is why their fleet is all old beat up trash. Can’t wait to see a real company put them out of business. Will not renew AAA

Sh
Review №2

Jesse called right after the other driver informed us he couldn’t make it. Both drivers were polite. Jesse estimated his time to pick up perfectly, providing the location he was coming from. He was right on time. He was friendly and professional. We even made a last minute change to where we were getting repair service on his recommendation.

Sa
Review №3

Mike was the best!! Super nice and turned my day completely around. Will definitely be using them again. Thanks guys!!!!

Su
Review №4

Raphael was extremely nice on the phone with me, and sent a driver to me within a decent time frame(considering AAA had contacted 3 places before they accepted). Driver was really nice too. Thanks!

Ta
Review №5

James was very helpful in towing my car from my friends’ house to my apartment complex. Very kind and professional, and arrived 30 minutes from my placing a request for service. Would recommend! Thank you!

Ha
Review №6

Extremely rude and completely lied about everything regarding my vehicle. I wouldn’t even recommend them to my worst enemy.

Ed
Review №7

Raphaels AAA Towing showed up in 30 minutes and Ali, was fast, efficient, and a really nice guy!

Mo
Review №8

Punctual. Overall great service. Highly recommended.

ja
Review №9

They are scammers and liars. They tell you they will have something done and they will not. Avoid this place at all costs. I will tell all of my friends and family about this and continue to write reviews.

Pa
Review №10

Don’t go here unless you want to be lied to and scammed out of your money. Super rude and unprofessional, surprised they’re still open.

Ha
Review №11

Super rude and they try to charge you more than you should pay. don’t go here! I’ll write reviews about this place forever.

Mi
Review №12

They were great.. needed a new radiator fan for my challenger.. awesome job!

Fr
Review №13

I loved working there. Best boss ever!!

Kr
Review №14

If I could give this business a higher rating, I would!! I have never met someone who was so professional, prompt, and yet so friendly. He went well above and beyond the call of duty. I will definitely use them again and refer everyone I know to them!!!

an
Review №15

I had called AAA to have my vehicle towed to my dealership to address a recall and a few things happened that o wasn’t too thrilled with. The driver arrived and immediately wanted to get in my vehicle before I could let him know the issue. Once I had shown him what was going on, he then got into my car without a mask or gloves and began to drive the car out of my driveway and over the brick that had been in place to prevent the car from rolling. Once he had stopped he opened the hood of my vehicle to start pulling on the transmission cables to show me the issue that I already knew about and had an appointment to have fixed. After tugging the cables a few times to shift the car, he let me know that I could just fix it myself with a plastic clip for $5 at the auto parts store, never mind that i let him know it was a recall and would be fixed for free. A couple times back and forth with this, we finally got the car to my dealership to be fixed by people who are aware of the recall and will fix it correctly.

Ki
Review №16

Sam was our driver. We made the call through AAA and the driver immediately came. Because of COVID we had made arrangements to get picked up so the haul was unattended. Sam called us every step of the way. He asked questions and answered any we may have had. He was professional and friendly. We were very impressed as we have had a bad experience with another company before . Thank you Raphael Towing for sending us Sam. !!

La
Review №17

The towing was fine.No estimate given for the repair. No affirmation given by us to do the repair. No work order at time of vehicle pick up to verify work completed or price of parts. Grease in vehicle after repair. Mechanic alleged to have done the work lied to me. Within 5 miles after pick up, engine lights came on and car ran rough. For the repair done, it couldnt have taken more than half an hour. When talking to my wife the price $300 just seemed to come out of thin air. I dont like price gouging.

Da
Review №18

They do great deal and work with you, highly recommend

Ma
Review №19

Very professional. Highly recommend for any towing. They have a driver named Matt that does great work and definitely very professional. Great work call them for any type of towing!!!!!!

Ch
Review №20

STAY AWAY!! They stole the plate off our wrecked car and ended up getting a red light traffic ticket in it... When approached the office lady advised me her boss has our plate with him on vacation? We are currently Awaiting sheriffs department to figure out what the did with our plate that they STILL HAVE MY PLATE AND DRIVING AROUND illegally. Sketchy place ever!

Gi
Review №21

Had a part replaced at this location. Kinda sketchy..but they did replace the part and it is still working ok.Update: 3 weeks later and everything is great. Increased rating to 4.

Br
Review №22

He doesnt have 24 hrs service and have no education when talking to customer

Ke
Review №23

Was hit by one there tow trucks and the insurance info they gave was phony or lapsed. I have been out of work for 5 weeks now and its all there fault. Then I get a summons to traffic court the driver is fighting the ticket where he hit me. Terrible company

Ch
Review №24

I had my car towed by this company multiple times and got my car fixed very good company and the drivers are very nice and well help you out with anything you need I will call this company for all my Towing needs and car repair

Te
Review №25

It was a far trip for me, but they fixed my starter ASAP! NICE People!

Mo
Review №26

The towing company was fast and a good value in the towing. I had a dispute with the AAA on the charge for Motorhome tow and the owner talked with me and we worked out a fee that was fair without AAA. The driver was courteous, professional and a hard worker.

Ri
Review №27

Raphael has the most courteous and professional operation Ive had the pleasure of using thank you all very much

P.
Review №28

Good guys. Owner replaced a missing tow hook.

Ma
Review №29

Mack from Suncoast Automotive will recommend this business and would like to say thank you for taking professional care of our customer this morning. Above and beyond, thank you.

Li
Review №30

I would give less but computer wont allow

Ma
Review №31

Great service!

Th
Review №32

Greatservice

Fr
Review №33

Rocky came to the rescue!!!!

Information
59 Photos
33 Comments
4.6 Rating
  • Address:37542 FL-54, Zephyrhills, FL 33542, United States
  • Site:http://raphaelaaatowing.com/
  • Phone:+1 626-400-0770
Categories
  • Brake shop
  • Auto repair shop
  • Auto wrecker
  • Towing service
  • Car service
  • Oil change service
  • Small engine repair service
  • Transmission shop
  • Transportation service
  • Truck repair shop
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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