******UPDATE******March 15,2021GM reached out and has helped address my concerns. Looking forward to completing the deal soon and updating my review to a positive experience.*********************************************⚠️After negotiations on a new 2020 BMW M8 at their BMW of Charlottsville store WITH THE GENERAL MANAGER directmanager claimed I DID NOT QUALIFY FOR TIER 1 with BMW FINANCIAL at what he claims as my credit score of 740!!! WAIT WHAT?Better experience updated 3/15/21Concerns addressed.Pending delivery 🎉

My wife and I traveled eight and a half hours to purchase a 2018 Tahoe from the David McDavid Lincoln dealership in Plano Texas. Both of us took the day off and drove from Missouri to look at Tahoe. We spoke to the salesperson numerous times about the condition of the Tahoe and was told repeatedly that the Tahoe was in excellent condition and had no issues. We left at 2:00 am to give us plenty of time to drive down and back from Missouri. Once we arrived, we had to wait on a part that was being installed, just a FYI, we started this process on a Monday and this was on a Friday. But here is where this really gets interesting, the sales manager drives up in the Tahoe and immediately gets out of the Tahoe and says, it needs new struts and or shocks, something that should have been found out WAY before Friday, then we started to look over the Tahoe, we found numerous imperfections on the Tahoe that could not have been missed and SHOULD have been disclosed before we drove 8.5 hours, again we asked our salesperson numerous times about the condition of the Tahoe, and was always told it was in perfect condition.! Wow! where has honestly gone? My wife and I took it in good faith and the words of our salesperson that this vehicle was in the excellent condition and after driving 8.5 hours it was all a lie and they thought we would just go ahead and purchase the Tahoe with all the problems it had! NO WAY! We are truly disappointed in the integrity of this dealership in Plano Texas, it is a shame we cannot be truthful in this profession, this is why car dealerships have a bad reputation! A wasted day off, we put a 1,000 miles on OUR car. I am sure I will just get a computer automated response to this review and not a real person who is really concerned about this horrible experience, lesson learned I guess!! Please someone restore my faith in good, honest people again! Thank you!

Asbury Automotive Group have been lying to their customers and making false claims without doing any research. Asbury needs to be held accountable.Edit : response to owner; verify your sources BEFORE you post anything. I appreciate your transparency and removing the post.

Great experience getting my Honda serviced at the dealership. Always quick and efficient and the employees are pleasant. I don’t know very much about cars and what not, so it would be easy to feel like a fish out of water- but everyone is always very helpful without being overbearing or intimidating.

Dishonest and inaccurate buyers guide about Tesla. Apparently they will make up false information just to sell you cars that they want you to buy.

Do not trust the buyers guides published by this company. They straight up lie to you just to make you buy whatever they need to sell.

Your Nalley Ford Sandy Springs negligence has put my life at risk by letting me leave the property, knowing that something was wrong with my vehicles steering and that it resulted while my car was in their hands. And it’s insulting that they expect me to pay for this when it’s clear as day that this was their error.I am still waiting to hear back from your corporate office for this situation to be rectified. I would strongly urge anyone who comes here to record and document everything.Heres the backstory:A terrifying incident caused by a botched oil change from a different company left my puppy and me stranded on the highway split of 85 North and 75 North around 4 weeks ago, September 17th to be exact. Ultimately, I had my car towed to Nalley Ford in Sandy Springs to replace my engine from the botched oil change.It took more than 3 weeks for me to get my car back because the people at Nalley Ford were not aware the engine had been delivered around 2 weeks prior. Last Saturday, October 10th, was when they notified me that my car was ready to be picked up. The moment I came in to pick up my car, Keven Craig, my service advisor, admitted to me and my boyfriend that the technician said my steering wheel was hard to turn whenever the brakes were stepped on. He asked if that was normal and I told him that that was not normal. I tried to drive it to see how bad it was and it was extremely difficult to make turns, any U-Turns, sharp turns, etc. I called Keven Craig immediately and notified him that this was not normal, that it was really bad, and that they need to figure out what they did. To which he requested that we bring the car back in on Tuesday, October 13th to have it looked at because he would be working that day.That is today. We brought the car back into Nalley Ford in Sandy Springs, believing they would be able to fix their error. To our surprise, Keven Craig and his manager, Billy Hembree, denies any responsibility. After multiple long discussions with them, they seem unwilling to understand that the problem happened while my car was in their care.The technicians of another company who worked on my oil change did not experience anything wrong with my car’s steering when they drove it into their work garage to change the oil and nothing else, nor did they experience anything when they pulled it around the corner. I also have not experienced anything wrong with my steering prior to picking up my car from Nalley Ford. There has been nothing to indicate something being wrong with the steering. My car was working fine, minus the engine shutting down on the highway, yet, when I received my car back from Nalley Ford in Sandy Springs, the steering was not working properly. Any sane person can conclude that something was done to my vehicle to affect the steering, whether intentionally or unintentionally, during the engine replacement at Nalley Ford.Initially, Billy and Keven told me that the power steering pump was not touched during the engine replacement. However, a third party contractor let me know that in order to replace an engine, the power steering pump needs to be moved, regardless of if it’s removed from the top or the bottom and that it sounds like the technician at Nalley Ford in Sandy Springs forgot to put the power steering fluid back in, resulting in the failure of the pump. After confronting the manager, Billy Hembree, with this information, he did admit that the screws of the power steering pump does need to be removed. That can only mean that the power steering pump does need to be touched, unlike what he had said earlier.Billy Hembree told me the repair costs would be around $930, give or take. Then, after multiple conversations, offered me a discount for around $740 or so, out the door. He still expects me to pay that much, is adamant that nothing was done to the power steering pump, and is insinuating that the pump was messed up before being brought into Nalley Ford in Sandy Springs. This is false as I’ve stated before. Billy and his team seem intent on charging me for their error.

Bought a car from the Ft. Pierce store a few years back and could not be happier. Came in for an oil change recently and was back on the road in no time. Love the free coffee!

I thoroughly enjoyed the 16 years I worked for Asbury. There are some of the best people in the world working for that company. Thank you for the support and memories.

Recently I just purchased a 2017 Chevrolet Traverse for hauling for a courier company I contract for. When I looked online I found this vehicle at a great price in my opinion because the last 3 cars I have bough were 34 and 26 respectively. Anyway, I purchased the vehicle just to find out that I purchased and received exactly what I asked for. I didnt get a power liftgate, no captain chairs and most importantly my phone is not compatible with the touch screen display on that model. I Have a note 8. I almost got mad, then I realized the car was 2 years old, only 60k miles on it, no features an i am only spending about 20k for a work vehicle. I still feel like a got a deal. I read majority of the reviews on Asbury Automotive Group and it seems there is a common theme. You get what you pay for. If I wanted all the extra stuff I would have eventually coughed up the extra money to buy one. Im a business owner and a consumer. As a business owner getting exactly what you pay for is what you want your customer to receive. But as a consumer, we expect to get more than what we pay for. Ultimately the contradictions between being a consumer and wanted more than you pay for create very poor customer experiences. I enjoyed my experience and I talked to many people there, I have nothing bad to say about Asbury Automotive and its dealer locations and I am proud I have been making my purchases from them.

No good customer service. Cheated senior citizen. Employees are rude from fiance department to manager mink at deland Hyundai.

Great organization. Did a great job with the employees during these trying times.

2 minutes agoI changed my review after Marty, the General Manager got involved. He is a man of his word and has integrity. He also knows how to take care of customers. He addressed my concern, made it right, and extended a goodwill gesture above and beyond what I expected. Folks, in this day and age of transactional relationships with dealerships, I am happy to say we will stick with Asbury, because they truly do the right thing.

Has been lying about Tesla Ys performance and specifications.

My dad had my sons car towed to Crown Nissan in Greensboro NC to be checked because the transmission went out. (sure that’s not surprising) It was too much to get fixed so my dad traded it (unsure how he did it since the car was not in his name to trade) but anyway inside my sons car was a 12” speaker, amp, tablet and a brand new tool box set all valued at $2060. When we went back a couple of days later to clean the car out the items were gone and the car had been ransacked. It was clearly an inside job as it was also stated by a couple of the employees there. Lewis Richardson at the dealership had both sets of keys, car was in a locked fence, windows were not busted and no sign of anyone tampering with the lock. We’ve made lots of calls to Crown and have been lied to and brushed off by Tim Holiday and Todd McBane. We’ve driven 50mins twice to go to the dealership in person only to be lied to again both times. We’ve now lost all faith in Crown doing the right thing and have no other choice than to take this to court and allow them to help us get restitution for what was stolen from us. We finally spoke to Brian Messic who was very smart mouth and condescending basically said they were not paying for anything. With such an arrogant attitude he shouldn’t be anyones supervisor. Crown is shady and we will never do business with them ever and will not refer them to anyone looking to purchase a car. Honestly the whole deal was shady but that will also be something brought up by our attorney. It’s sad that they just couldn’t get it right before it had to go this far.

After 50 years in retail, created Purdons Perspective-YOU TUBE. An in depth analysis of the retail automotive stage .Summary of 720 Shopping reports that is the foundation of WHY and How fantastic opportunities for growthare waiting for professional sales departments.

Bought multiple vehicles from many Asbury Automotive dealerships across the country. Always a positive experience. Great prices, good service, and most of all, they were organized which made the buying process fast and smooth.

I bought a used Dodge Charger from your dealership in Austin, TX. I noticed an issue with the transmission shortly after buying it and when I took it to the local Dodge dealership (Not Asbury Dealer) they told me the transmission was 3 quarts low and needed to be replaced. Ive been trying to work with David McDavid to get the issue fixed but they have offered no help. I know I bought it as is, but the lack of customer service will keep me away and any one else I can warn about this dealership. Very disappointed!

I went to Nalleys in Union City looking for a Tundra. Sales guy told me they had one in Roswell and would bring it down the next day but needed $500 to make that happen. Gave them the $500 on a CC and came back the next day. No Truck. They told me it was not worth looking at so they did not bring it down. But they had another one they could not show me the day before because it was trashed out, but now it was good. Except it was $10,000 more then what I wanted to spend. I went through the numbers exercise with them but having started 10K above there was no way the numbers would work, so I asked for my money back. Was told come back tomorrow to get a check. Next day - no check, come back tomorrow, came back following day - no check. But tomorrow they have it for sure - guess what - no check. It takes me an hour to go there and an hour to go back, so 6 hours wasted, so I called. this time they told me they have a form they need to fill out in order for me to get the check and it will take 24 to 48 hours to get it. Called today Wednesday - been a week now - guess what... This is absolutely insane, unprofessional. Nalleys and the whole Asbury Group should be ashamed using BS Tactics like this. Called Corporate today, see if they will handle it properly - my personal recommendation - stay the hell away from those guys and never never ever give them your money.Update 083018 - after many calls and calling several locations, calling HQ asking for the GM I ended up getting my money back. It appears that the guys upstairs have a different approach then the guys representing them on the floor, which is good to know.

Subsidiary company Crown CDJ in Greensboro illegally sold me a vehicle they didnt even own. After 30 days they took it back and gave it to the rightful owner, and now refuse to compensate me for the money I put into the vehicle. This is criminal ! I would hope the parent company (Asbury Group) would see to it that this type of business practice is stopped and that Crown CDJ in Greensboro be asked to make good on the promises made to their customers.

Great experience at their Honda dealership with Walt.

As like another consumer of an Asbury Corp. owned dealership.... North Point Ford out of Little Rock Arkansas. While said car dealership was under Asbury ownership ( yep they sold it to some real winners) I purchased a $60,000.00 King Ranch also getting the FIDELITY wrap around warranty, that did me no good because the contract was for a USED vehicle not a brand new one like i had purchased. Oh it gets better. Contract and truck were purchased on 01-16-2013, my warranty was NEVER NEVER entered or active until 10-31-2017 YES 4 yrs later. I am seeking legal counsel. And before you try and shut me down as was so RUDELY done to another consumer before me...... Good luck with trying to get MARK MCLARTY Ford to handle mistakes. Because GUESS what????THEY SENT ME TO YOU !!!!! Look me up this will not be the 1st or last complaint with my name on it .... Mrs. Linda Butler

Not sure what direction corporate gives, but I have had 2 experiences at Nalley dealerships with very dishonest business practices. The VW dealer in Alpharetta raises prices after a buyer shows interest in a particular vehicle as I experienced in late March. Try it...call them and show interest in a used car and then check back the next day. Next, the Audi dealer also switches prices in the same manner. I will avoid any dealership owned by Asbury as the more people I speak to agree.

I am very disappointed right now with the customer service at Asbury Automotive Group. I have been attempting to reach the customer service specialist for the dealerships since mid January! I called daily for two weeks and weekly thereafter with no avail. I needed to discuss an recurring issue that I experienced at one of their dealership but it seems that the customer service at corporate is just as bad! I was hoping to resolve the issue with cirporate in hopes of visiting another one of their dealership for continued service. But not now. This makes me want to return my car and kick Lexus to the curb. Major disappointment!

NALLEY TOYOTA STONECREST IM HIGHLY DISAPPOINTED WITH YOUR SERVICE DEPT!!

Reading some of the statements made by other consumers makes me wish I would have read this initially.I purchased a 2018 Toyota Camry from Toyota of Greenville in January of this year. Upon completing the financing, with the director of finance, I made the mistake and did not realize that an additional warranty that I declined was actually wrapped into my financing for a grand total of $2700. I did not notice this until the following day and this was not advised by the Director of Finance.Once I contacted the dealership 3 times to find out how to cancel the warranty, I was given the Asbury Automotive group information.I submitted all necessary paperwork on February 6 and I do not have the refund or any follow-up communication from Asbury Group after multiple attempts to do so.Once the refund is made, I will not be using Fidelity Bank, I will not be using another Asbury Group EVER because I do not believe they are a trustworthy or timely company when it comes to issues,When you only worry about and take action from online statements, I truly believe a reality check of your basic business practices should be looked at.

Asbury Automotive provided outstanding customer service. I purchased a new car and they were friendly, knowlegeable, and answered my questions. I highly recommend Asbury Automotive.

Just called Asbury headquarters in Ga.You cannot get a live person to answer the phone. This company is a complete waste .I will never deal with any of their stores again.

The most fraudulent job ever! I suggest you all protect yourselves & your money & not apply here!

Called here in response to an issue I had with one of their dealerships. Called in EIGHT times to speak with someone during normal business hours. No once was the phone answered. After the EIGHTH time, the General Manager from the dealership called and asked why I kept calling corporate. Customer Service on par with what I expect from the dealership repairs.... Came in for a broken rocker arm and pushrod in my 2013 Corvette. Dealer called and accused me of running it low on oil causing the issue. I went up the SAME day they called to verify their accusation and what do you know, the dipstick proved otherwise. I spoke with the service manager who changed the subject rather quickly about the LOW OIL ACCUSATION. Dealer made their repair by replacing the two failed components and sent me on my way. Pictures attached show METAL EVERYWHERE throughout the VALVE COVERS, ROCKER ARMS, VALVE SPRINGS, AND CYLINDER HEADS. When I asked them if they did an oil change, I was told I had to request it. WHO IN THEIR RIGHT MIND WOULD NOT CHANGE THE OIL AFTER HAVING ALL THIS METAL IN THE ENGINE? Drive the vehicle 30 mins to my residence and it starts misfiring and throwing Service XYZ on the Dash. It was brought back to the dealership the following day and I specifically stated that the lifters are noisy AGAIN. Wonder what it could be, perhaps all the metal left in the engine from previous repairs..9,000 miles ago they had to replace the CAMSHAFT AND ALL THE LIFTERS, due to one failing and eating the CAMSHAFT UP. When I questioned what they would do about the metal in the engine, I was told We do this to hundreds of vehicles and have no issues....My advice, replace the engine before it completely blows up and causing a bigger issue.

ATTENTION DEALERS, DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!Its a long read, but I promise its worth it.On 10/17/2018 we purchased a 2012 Bmw X5 via Manheim auto auction that was sold by Nalley Nissan of Atlanta.Upon delivery we realized that the car had an engine knock. Before jumping to any conclusions, I took the car to a local mechanic who confirmed rod knock and this car would need a new engine.Prior to purchasing the vehicle I looked over the condition report which stated runs and drives, minor little issues nothing out of the ordinary for a used car. I wanted to get reassurance, so on 10/17 before buying the car I called the Nissan store and asked to speak to the person who does the wholesaling. I was transferred over to a gentleman (Im guessing it was the used car manager, unfortunately I dont remember his name). I simply asked about the car, are there any issues any weird noises, how does it shift, etc he confirmed that there were no issues with the car, he had personally driven it for a few blocks and didnt notice anything out of the ordinary. I asked why the vehicle was listed at the auction, his response was that they simply dont retail cars like these therefore it is up on the auction (that is normal in our business, being they are a Nissan dealer). So I went ahead and pulled the trigger and bought this car all the way from Portland Oregon. Boy was this a big mistake.Here is where it gets interesting. I did some hw via carfax, and saw that Nalley Nissan had this vehicle in for service shortly before they sold it to me. I called the service department and posed as a regular buyer who bought this car and wanted some service history. The service advisor who will remain un named, pulled up the service history and told me that Nalley Nissan was the customer (meaning it was their car) and the vehicle was in due to excessive engine noise. The notes said something to the tune ofVehicle loud noiseReplace batteryEngine loudCheck and adviseSo what does this tell me, they obviously knew it had a bad engine.I reached out to Jerry the GM of the Nissan store. He got back to me and pretty much told me to take a hike.His excuse was that they are not obligated to indicate engine knock when selling a vehicle as is on the auction. Sure okay.... but why not do the ethical thing and tell your buyer that hes buying a car with a bad engine. Why deliberately lie to me when I call the store and ask about the car, you guys say that its fine, when you obviously know it has a knocking engine. These are not false claims Im making up, everything is on paper in the service history.I even went one step further and reached out to Jason, the general managers boss. He promised to get back to me but never did. At this point its obvious they are just trying to bury this whole ordeal.They knew the car had an engine knock, they sent it to the auction. They dont indicate the engine knock, the auction doesnt indicate the engine knock and when I call and ask about the car they reassure me its fine, only for me to find out it was a complete lie. At the very least they could have put the car in the TRA lane where wrecked cars or cars with mechanical issues sell. But no, they stuck it in there with the rest of the vehicles that they sell hoping to get someone to bite.In our industry we call this sketchy business there for I can never recommend this dealer. Completely unethical business practices, ripping off unsuspecting buyers, lying to out of state buyers and falling back on sorry sold as is. This is not how I do business, I dont rip other dealers off. Were are all in this for one common goal, earn a living the honest and true way. These guys showed me that they are not about that. They are complete crooks.I am stuck with a car Im 10,500 into at this moment. It needs a 7k used engine + labor and I can only retail it for 13. Unfortunately this is a big hit for a small business. You best believe I will never make another transaction with Nalley Nissan or Asbury automotive group.DmitriyNorthwest Motors LLC

Scammers! Dont work for them! I was trying to switch from one store to another, with my PTO approved and they terminated me without letting me know. Didnt get paid and then they sent a letter to the state and to my address stating that I resigned so I wouldnt be able to get unemployment in case I had applied.

I did most of my research and negotiating online with multiple dealerships prior to stepping foot at the dealership. ONLY Crown Nissan of Greenville gave me an acceptable buying experience. They beat everyones price but truthfully I would have purchased from them even if they had not. Other dealerships took days to respond to inquiries and Crown responded immediately with just the right amount of communication. Aaron and Maurice are top notch representatives of your brand. Their honesty in negotiations and consideration for my busy schedule was a refreshing contrast to the stereotypical car dealership experience. I HIGHLY reccommend this dealership and specifically Aaron and Maurice to anyone that wants to cut thru all the BS and just buy a vehicle.

Completely unresponsive. I’ve bought a Lexus from two (2) different Asbury dealerships; however, never again. I just bought another Lexus from Hennessy Lexus.

David Perkins at Nalley Lexus in Roswell earned our business. We were pleased with our overall experience. He is the main reason we decided to purchase from this dealership.

Seems like a lot of folks agree with my feelings and think Nally needs a complete overhaul. Not to mention a D- rating by BBB. Forceful sales tactics and a complete disregard for their customers will be their downfall. It looks like I will have some people to toast with me the day that happens.

How to review a business who employees are liars, and an Executive General Manager, Jerry Howell who is nasty to customers.Long story short, a little lie got the sale, but created a problem with the State Motor Vehicle office. The little lie snowballed into a fine, and two trips to the dreaded Tax Office, always good to spend a few hours waiting in a government office, for the dealers lie, and mistake. I rather go to the dentist. When I went to the dealer for help straightening out THEIR LITTLE LIE, I got a nasty General Manager Jerry Howell, who made it clear, THEY GOT THE SALE, now dont both him.I will never buy from a dealer owned by Asbury Automotive again, they own many dealerships, every brand, in many states. AND employee liars, and after the sale very nasty people.Now in addition to researching what car to buy, I will research who owns the dealership, and read every negative review about the parent company, the dealership, AND the MANUFACTURE.All I know is I drove in with one car, drove out with my brand new car, and the DEALER did not do the paperwork correctly, and the State was not happy.NISSAN NORTH AMERICA, tells me they cant help me, it is up the the INDEPENDANT dealer. NISSAN NORTH AMERICA, according to them, has NOTHING to do with NISSAN DEALERS. Dealerships are independent of the MANUFACTURE, and if THEIR dealer LIES, and does simple paperwork wrong they dont care.I owned three NISSANS, still driving two, and WILL NEVER BUY ONE AGAIN.ASBURY AUTOMOTIVE, AND NISSAN ARE OUT OF MY LIST OF PEOPLE TO TRUST.I simple lie, to get my signature, on a bill of sale HAD a simple solution, instead I get a GET LOST attitude.I really like my 2018 NISSAN LEAF, will own it for many years, and go to a different dealer for service. And when it is time to change cars, hopefully there will be many makes of ALL ELECTRIC cars. The LEAF is great, the people who make them, and sell them, NOT SO MUCH.And I am sure I will get a response from my post, that they will now help me make things right. It is a standard response to negative reviews posted against them. They could help you when you called, or when you drove back to ask for help, but they wait till you write a review of their horrendous treatment of you, and then want you to change your review. Read other reviews with their caring responses. ALL RESPONCES are way to late.As the internet grows, dealers and corporations like this will go from a 1.4 billion dollar market cap to out of business. If a company employ lies to get the sale, the internet will get the word out. Make sure you review who you are dealing with.

Dont know why all of these negative reviews.i dealt with debi hoover and couldnt have had a better experience.had an issue and she resolved it quickly.asbury automotive cares about their customers.

I worked for one of their dealerships, and bought a car while employed there. A) As an employer, they were ridiculous. B) I had to bug them repeatedly for my hard plate. They kept sending me around on a goose chase to get it, when the GM had it in his office filing the whole time. C) They never gave me the correct paperwork to register the car. D) I moved states, and tried to claim unemployment - they claimed they never heard of me.

Exceeded my car buying expectations. Very professional group! Will definitely send referrals to Asbury!

Great company!! They treat there employees very well and customers. Thanks Asbury!

If I could give zero stars that would be a highlight in my day! I visited Richmond BMW back in Nov in regards to my door not opening periodically. The care is under warranty. The service person told me they could find no faults and therefore did nothing as they would have to justify to BMW why they spend $1500 to replace door locks. I left there with no paperwork whatsoever. I have owned BMW since 1999 and never have I left a dealer after service with no paperwork indicating what work was perform. I called back and he told me they dont print paperwork out, but I could come back the next day and he would. While discussing my car with me engaged in a full conversation a white gentleman walks up and interrupts and asks about his car. Instead of the service person asking him to wait, he got up, not saying excuse me, walked away to discuss the other persons concerns. When he returns I mentioned wasnt that quite rude . He laughs it off. I didnt see what was funny. The door locked continues to malfunction and I called Richmond BMW. Lo and behold they are owned by same owner and that would be you Asbury. This experience was beyond me. You call and call to no answer. Im speaking multiple times. Finally got through to Paul and he took my concerns and number and promised that the loan car coordinator would contact me by 9 a.m. the next morning. He would keep my car until it malfunctions and I could keep the loaner until it does and is repaired. Well Im still waiting for that call and its been about a month. I called BMW corporate on 2/19 and filed a formal complaint. They called me back on 2/22 and indicated the dealer had been contacted and were to reach out to me. Well it is now 3/1 and no call. Im driving to Northern VA on tomorrow, 100 miles back to hometown to get my car serviced. Up north you are treated with respect and your money spends just like it does in the dirty south no matter what color you are. After reading and reading and reading the numerous complaints I could not resist in adding my to the list knowing nothing will be done as I would not trust any of the mechanics touching my car now to intentionally do harm and claim it was already broken. I will buy another BMW one day as Ive driven one since 1999 and this is the 4th one and will drive 100 miles north again to purchase! Richmond or Midlothian BMW will never get a dime of my money! I will spread the word to anyone that will listen. Your service people are racist and you need to check them before they loose all your business. Not that you care as you are filthy rich and could care less about the little people, your customers that made you rich! Think about it.

Always a great place to visit. Great company and friendly staff

If i could give this place ZERO STARS i would!!! I was Employed at this location for a Year. Was one of the Top Sales persons at this location in the Pre Owned Department. I Sold my mother two cars from here. How ever on April 29th 2017 the Cadillac CTS my mother bought had issues not even two months after she had it. (Engine Replacement). I had to get Human Resources involved for them to do that. It took an additional 4 months for them to fix the car. Which she didnt get back until the end of Oct 2017. Not to mention they replaced the Cadillac Engine with a Camaro Engine!!! The issue that shes having is the fly wheel is loose. How is the fly wheel not tighten when you all ALLEGEDLY FIX THE VEHICLE? Well its been two weeks. No Phone call from Buck yet! But to make matters worse its two months later and yet again shes having an Issue!!! After calling the dealership over 7 times and popping up to the location. No manager is ever able to assist you. Ive had the service Writer Brandon Hunter say ( Oh its you again!) Wow what a away to treat customers then. But once again No manager is able to assist. Shawn called me and stated that i dont understand after two months how is it loose? Its because your service tech didnt do his job! He says Buck Barton is out of town and once he gets back i will have him call you back. So we have Adam Moore - The General Sales Manager. Which he has no idea of the situation call and says, Were not going to fix the problem. But yet the Engine and parts suppose to be under warranty. So you replace the torque converter, which you have to take the fly wheel off to get to that part. But you have no idea to what happened? Really shes expected to cover the charges for what your service department failed to tighten up? UNBELIEVABLE ! Then he goes to say Ill have him (Buck Barton) contact your mother. Well its been two weeks. No one has contacted us back regarding the status of this vehicle. I do Advise all customers no to go here for Sales or Service!!!! Something needs to be done with the way that Mc David Honda in Irving conduct business. They have done so many of my customers this same way i see. Also they Discriminate as well. I have so many stories that would blow your mind!!! I will be Posting a Bad Review on Every Dealer Web site i can find!!!!! Spend your Money else where and not here!!!!

HORRIBLE-Worst auto purchasing experience!Started with 2nd key fob not provided at the time of purchase. Later I was unable to obtain my motor vehicle tag due to additional fees not calculated by the business manager when I purchased an extended warranty. I spoke with several very inept individuals who failed to provide customer service. What I received from the following staff at Nalley Lexus: Justin Balcher--sales associate--who became invisible and refused to return any telephone calls---Adam Rubin-sales manager-who completed sales invoice and stated he was very familiar with and sales in surrounding states-yet failed to calculate sales tax correctly. I attempted to contact Ross Stocklin, Olin Dunford, and James Boeing and received no assistance regarding my concerns. I would say the worst display of negative communication with this dealership staff occurred with Olin Dunford 10/20/17-when I presented at this dealership to address my concerns. I requested to speak with Mr. Boeing and advised Olin --to remove himself from my presence. My husband and I observed Olin -mimicking me disparagingly and negatively to Adam, Ross, and additional staff present. When he saw me observing him--he closed the office door.I believe the actions I saw on display constitute what I felt to be negative, disparaging and discriminatory and serve no purpose. This dealership has poor customer service. I have requested, and I am still waiting for my survey to rate this entire sales process.

I had an interview with Asbury Automotive call center company that I was very excited to accept. The interview went very well or so I thought. I interviewed with two different people one of which was a manager. The manager said she really liked me and offered me the position. Which I gladly accepted. I was so happy I declined another offer from another company. The recruiter (I wont mention her name) conducted the group interview introduction about the company and the interview process. After a couple days I hadnt received an email with an offer letter from the recruiter. So I decided to email her. She emails me back requesting a video of me trying to sell them my car plus a video reading the script we were given.Of course now Im totally confused. So I ask is this some type of part II of the interview. Her response was yes. At No time during this entire process did anyone mention anything about this 2nd interview process. If this was really suppose to be a part of the 2nd interview process can, then can someone please tell me why she has never given me a date that this said 2nd video interview is due. This company is a joke and they are playing with peoples livelihood. I am contacting every social media, blogs everyone to let them know what type of employment practices they have.

I have purchased multiple vehicles from Asbury Auto dealerships and have had nothing but great experiences. Their service departments are great as well and have taken care of my Pathfinder and my wifes Rogue.

I purchased a car from Richmond Mini and have run into vehicle registration problems. I have contacted the dealership many times and have gotten no response except from my sales person who, unfortunately, doesnt have the power to solve the problem. Very disappointing.

Most amazing company to work for!

This Hyundai dealership is I suppose, a bit like any non luxury dealership. My visit to the dealership began via phone, where I emphasized not wanting to be a part of a spot delivery, nor did I want to be at the dealership all day. After being assured things would go smooth for my situation I showed up to a speedy process, vehicle purchased and all the while asking the finance guy, Sean McCray if the financing was really approved. Assured, I drove off in a vehicle whose paperwork said 22 miles, but the odometer quoted 434 (docûments in the car stated the car had been used as a loaner). Yes, a week later ring, ring the phone call comes. You have to bring the car back because the lender doesnt finance cars driven for Uber. Well, hot damn! Somehow the superstar salesperson, the rock star finance guy never knew that financing had dried up across the country for an uber driver even though one of the 1000.00 rebates used in the so called new car purchase was from the Uber/Hyundai relationship. The lesson here is never visit Nalley Hyundai unless you have your own financing. Dont allow them to rush you. The end game for them is to make money from your deal. Pay close attention to the documents, especially the dollars. I left some of the interaction out. Dealers can do the spot deliveries but many times they lose as well, as in my case. They shouldnt do them because theyre being dishonest, but if you get caught in such a scam make sure they give you any down payment back within 2-3 days. If you have an issue, contact a lawyer.

I purchased my vehicle April 26th and still have not been able to speak to management 6/26/2017.From day one we had problems with Nalley Kia at Stonecrest. We drive off the lot with a test driver tag still on the vehicle. We noticed after stopping for dinner and they told us they overlooked that but we need to come back and get a tag and emissions done as well. We dealt with a very fast talking young man that was a big rush to get our paper work completed that evening (Clive or Clyde).After about 1 to 2 weeks we received a phone calling stating that the paperwork was done wrong and we needed to come back to redo all of our paperwork, upon returning from vacation we called to schedule an appointment that was convenient for us and we were our way their when my spouse called me and said they were not prepared for us so turn around and go back home, my spouse told them they would have to come to us instead. When the fiancé person arrived at our home (Clive or Clyde) he told us he does not have another tag to extend our time we have to go ourselves to the tag agency to get one, so I had to take time to do this as well but note the paperwork error was not our fault.Then we get a called about our insurance binder that was faxed to them the same night we purchased the vehicle or we could not drive off the lot another thing we had to deal with.Then again another issue a call from the Lender stating that they needed to run credit again because the paperwork that was sent to them had the wrong social security number plus the paperwork got to the lender late due to Nalleys error, and now my spouses credit which he freezes and removed it for Nalley and left it open for awhile is now frozen per his request but because of Nalleys error they could not pull it in time...I HAVE PURCHASED VEHICLES IN THE PAST FROM SMALLER DEALERSHIPS AND I HAVE NOT HAD ANY ISSUES LIKE THIS EVER.. I STILL HAVE NOT SPOKEN TO A MANAGER AS OF TODAY JUNE 28TH AND HE HAS PROMISED TO CALL ME BACK SEVERAL TIMES.... I WILL NEVER PURCHASE A CAR FROM A DEALERSHIP WITH SUCH POOR CUSTOMER RELATIONS..THEY GOT PAID AND DONT CARE.NOT A HAPPY PURCHASE AT ALL!!!!

Hi,Recently my grandmother purchased a car from Nalley Kia at Stonecrest. My grandmother is older and is not in the best frame of mind. When she brought the car home, we immediately contacted the dealer to explain her circumstances and brought the car back to void the sale. The owner was VERY rude and not helpful or understanding at all. She traded her used Tahoe and only received $3,000 for the trade. The GM gave us the number to Asbury for assistance on voiding the sale and they have been no help. I called about 30 times yesterday only to receive an automated call system that leads you to no where. I was finally able to reach the receptionist on the phone that also absolutely RUDE. She provided me with the incorrect information regarding the GM over that dealership and stated that there was nothing that she could do until Marita return on Monday... really Monday its Tuesday and you want me to wait that long on issue of this nature. When asked to speak with her manager, I was placed on hold for about 20 minutes and hung up on. ASBURY has horrible customer service and is allowing a dealership to take advantage of an elderly lady.DO NOT DO BUSINESS WITH THEM!

Coggin Honda which they help run are SCAMMERS that do not honor their CPO warranties.

I purchased 2 vehicles from Asbury! Fantastic experience and great people!

If you bought a black 2015 Versa SL(CPO) on Sun(10/23) from Crown Nissan... Hope you checked the Carfax!!!!!*Tom Ward, the salesperson I spoke to wasnt knowledgeable about the vehicle or vehicle history for that matter, which was disappointing since it was a CPO vehicle. The paperwork on the car showed it had no warranty and was being as-is. I found this odd, being it is only a 2015 and a CPO! When I asked Tom about this, and questioned him on how a CPO Vehicle could be sold without a warranty(the whole point of buying a CPO!) he said I would have to sell you the car first to put the warranty on it. At this point, Im starting to see this guy is shining me on. I asked to see the Carfax on the vehicle and Tom was hesitant at first saying only we dont CPO cars that have been in accidents I quickly told him that that was wrong and is only in regards to frame damage. Then I had to ask for it again before he finally caved and went to go get it. Once I found out that the carfax showed a Disabling accident I asked about it, and was told it was merely a scratched bumper. Not believing that, and knowing that by SCDMV standards a Disabling accident means it had to be towed from the scene of the accident. I pressed Tom for more information, he finally divulged that this car was in the rental car fleet their at Crown and it was in a small accident. I said great let me see the repair/estimator invoice on what was done. After 2 days of texting him for the information about the accident, I finally received a work order with only a price on it. It was over 3 thousand dollars in repairs for just a scratched bumper! Come to find out it was a quarter panel, a bumper, and god knows what else. Im not opposed to buying a car thats been in a accident, if I know the extent and how it was repaired... so I told Tom I could be there Monday (10/24) to start negotiations ... I wanted to have a closer look at vehicle while not have a salesperson hovering over me, so I go over Sunday morning to look at it. I check the hours of operations by the front door and it states they are Closed on Sundays Great, I can give it a good looky lou. Satisfied that the repairs didnt look shotty, I head home thinking I was possible going to buy this car tomorrow. Next morning I get a text from Tom saying the car sold on my day off... sorry. How could this happen!!! I was there the day before and they were closed. Well... They are open, just didnt bother to update their hours of operations. After all the problems plaguing this potential transaction I told Tom, that I want the Manager give me a call. Last text I got from him stated that Brad (manager?) had my information and would get back to me. Still waiting for that call. Buyer beware!Update 11/18/16Spoke with new GM,The Sunday hours are now missing. However you can still see the reminisce of the closed stickers on the hours of operation. Kevin (who looked more bother to have to speak to me at all) told me that we dont hold cars. But never apologized for there many errors. Hoping that they would show there apologies in actions, rather than words I told them I was looking at 2 cars on there lot. I was wrong, they have no interest in anything other then their bottom line... Customer service be damned! Avoid them and all other Asbury Automotive Group deals like the plague!

I have contacted Nalley Infiniti Decatur for a Car Infinity QX60 without seeing the car, only trusting them on there saying that they will arrange a Brand New Car for me after Two days and they charge my credit card for the First Payment of that car, the car which i didnt see or took procession and at the time of delivery the Sales Man (David Buller) called me and tell me that the Car they are giving me showed up as Demo Car so now they cannot give me that car, when i double confirm them through Text Message than again Sales Man acknowledge that its a demo car and they cannot give me that car and i told them i dont want a demo car either and i made that deal cancel, and he acknowledge that too that the deal has been cancelled on the Text Message, and now when i contact them to refund my money, they refuse to do that. After this cheat, i will not do business with them ever. Still i have not received my money back and finally i have to contact Credit Card Company and create a dispute. Beware all of you, they are not professionals at all. There Sale Manager Jonathan has misbehaved with my wife on Phone and on that I was trying to contact the GM but couldnt be that lucky, i hope when he saw this message, he will jump in and resolve this issue by issuing a refund to me ASAP. I will also report them to Infiniti USA if the matter not resolve in 24 hours.

6 months ago, I posted a review about one of your former dealerships (Northpointe Toyota in Little Rock, AR) messing up title transfer paperwork. As a result, we have owned our vehicle for 3 years now with no title to our name. We have been working with one of your employees (Debi H.) to try and fix your former employee’s mistake for well over a year now. In the past 6 months, we have had extremely limited communications with her, and have no results to show for it. This situation is completely unacceptable.

My name is Larry I bought a car at their Brandon Kia dealership in Florida They ask me to come back multiple times to sign people Ward I finally got frustrated They call me said Hey we need your signature and I said I am done you can get back my trade and take this car after saying that they said no we cannot take the car back they call me back an hour later saving with we we dont not need or signature the deal get process Its Its a come 30 days to process the deal and I call corporate multiple time to get pawned off to other people they do not take this seriously I have proof and calls I do not want the car and I just realize they are fired the general manager and they hired him in July in 2 months later have fired him They do not care about people look at all the complaints

Best company to work for or to buy cars from.

Trying to reach customer service in regards to my service contract cancellation...on hold for over an hour!! This is not a good sign. My refund request was submitted in mid October by my automotive dealership. No response. Very disappointed.

In experienced techs working on Mercedes Benz !!! They only care about the dollar, Dont buy or use any dealer owned by this company .

My opinion but this corporation is just made up of the worst people. Poor service could not care less about people.

The cars are great!

Pay is not competitive with other jobs in surrounding area

Just started and couldn’t be happier!

This company doesnt care about you as a customer, There only concern is a dollar amount. If you are going to purchase a car of have one repaired be sure to never buy from any company with in the Asbury group. Scum!!!!