Brett and Seth helped me very thoroughly! I was able to get everything I needed in a timely fashion and with a positive experience! They were friendly and made my day better! They turned my day around when I thought it was just gonna be terrible. Thanks guys for all the help

Excellent customer service. Kirill goes above and beyond to make sure customers get what they need and makes sure customers understand all their options. Both reps worked hard to help all customers as soon as they could. They were a great team and it is clear they want to provide the best service.

I brought my dead phone to the AT&T store in a panic. I use my phone for business and could not go a day with out it, so filing a claim would have to come later. There were some complications locating an affordable phone that would meet my needs immediately. Brett went above and beyond to get me out the door with an acceptable phone that day. He was very informative and adjusted my plan to save me money, as well. Brett had great customer service skills and truly cared about my dilemma. It showed through his thoughtful, thorough & expedient actions.There should be more employees like Brett. There couldnt be a better example of an employee. He listened to my needs used a creative thought process to come to a quick resolution, and made sure I understood the changes he made and how they affected my account. I couldnt be more thankful for his assistance.

All of the staff were incredibly friendly and helpful. Mya helped me out and she was amazing to talk with, helped me with all my questions and concerns before helping me get signed up for a new plan. She was super patient too!

Best experience and service ive ever had a cellphone store. Staff was wonderful. Kirill was beyond helpful going above and beyond even going as far as talking to our old carriers customer service. Cant thank these guys enough so glad we switched to AT&T.

Big store. Good size parking lot. Closer to the highway I-5

My partner and I stopped in to see if we could get help with my Apple Watch. We didn’t have to wait long at all, and Kirrik was exceptional! He was kind and efficient; explained what my issues were, and proceeded to set us up with the devices we needed. I was particularly impressed with how he handled a couple of rude and impatient customers; he was professional and kind, even though they were not. He made sure we had all of our questions answered before we left. He is an asset to your company!

I came in with my iPhone not working. I was lost without phone, text, internet and email. So I went to the at&t store and that’s where I met Brett. He was amazing! He reset my phone and all was well in the kingdom. He also recommended a new charger cord and I also purchased a phone case. Brett and his coworker Trikill gets 5 stars!

Brett was great! He was very knowledgeable and professional! Just traveling through and took care of us!

Brett was able to quickly help me with the issues that I was having with my new phone. He was very kind and didnt make me feel silly for not understanding the problem on my own. Thank you very much, Brett!

I have always been an Android person, but after going through quite a few phones in recent years, Brett helped me decide on an iPhone. Just in the short time I’ve had it I can see how efficient the switch really was. The gentleman helping me made sure everything I cared about was transferred over and showed me how to do the rest on my own. The process of getting new phones has always been stressful for me due to experiences at other locations, but it was awesome to have a smooth interaction finally. Thanks Brett!

Brett was awesome. Took care of everything we needed and got us a great deal.

Kirill was awesome ! He helped me and my mother out, and was absolutely amazing !, his customer service was unmatched

We have been in the process of changing phone companies and getting ATT, and Brett was phenomenal through it all. He did everything he could to help us out especially when it came to issues with our previous phone company. He listened and understood us and made sure we walked away happy! You will be in excellent hands if he’s helping you.

Brett was so helpful and answered all our questions did not pressure us for any additional services just informed us .

Kirill in the Grants Pass office provided us with excellent service today. It was nice to work with a Professional and Caring, Knowledgeable individual.

Better than AT&t store Ive ever been great customer service way to go

I worked with Whitney to trade in my iPhone 8 Plus. She was great and helped me pick out a screen protector and new case for my new phone. She explained everything I needed to do to transfer my data and recommended where I could get WiFi. Thanks!

I highly recommend. Everything went smooth with no problems. The young man who assisted me provided great customer service. His name was Brett if Im not mistaken. I will be back!

Brett was wonderful and very helpful.

I went in with some unusual circumstances and met Brett. He helped me get a new number and made me feel safe... He knew what he was doing and answered all my questions... I won’t go to anyone but him now.. great employee... thanks Brett

Kirill was very helpful and got my phone running again and cleaned up my Home Screen. Thanks AT&T!

Brett at AT&T was amazing, he went over and beyond his job to help me resolve my issues. I give them a 5 all the across the board..

Kirill was awesome and took care of every single need I had!

The worker was not friendly and wasnt very helpful

I came in to pay my bill and Brett was the one who assisted me he was very kindly help me I got a new phone it was amazing Service thank you Brett

Waited way to long.person I talked to didnt have a clue what to do to help me.was given a phone number to call at&t because the wait was going to be to long for the person I was being helped by.

My husband and I went it to upgrade his iPhone. Brett was great! knowledgable, helpful, pleasant and had a good sense of humor. He got us the best deal with loads more memory, he hooked us up with a few extra do dads (one was free!) and double checked our changes to be to be sure we understood what changes were happening to our account and what to expect on our next bill. He took time to explain the how the new phone worked differently from my husbands last iPhone. While he worked with us, he acknowledged other shoppers so they didnt feel ignored and did so without making us feel rushed. He did a great job. The only thing that needs improvement is the speed of both the cell service, and WiFi service in the building. Its so dreadfully slow, that some of the things we had to do to change over the info from the old phone to the new phone, took much longer than it should have. All in all it was a great experience and Brett is really helpful and knowledgable. I would recommend him if you need help choosing an iPhone. Hell get you the best deal available.

Went into At&t to look into switching providers. Brett was extremely helpful and informative. I will definitely be going through him from now on and recommend him to future customers.

After going through various providers and phones themselves its become a hassle to even go into retail locations like this. But after finally coming in Brett was very attentive and didnt make me feel like i should rush out of there. Will be returning again soon with a better mindset for sure.

Great clean store still in the middle of my plan but Brett made it seem like a cake walk and honestly a wayyy better deal if I were to switch, so I may be back next week very friendly and more helpful then most phone dealers. Definitely recommend this store as opposed to others in town and be sure to ask for Brett he seemed to be the most attentive

Very competent, solved the problem right away.Friendly and great customer skills

If I could post zero stars i would. My girlfriend walked in on Monday with 2000 dollars in her pocket to buy a new iPhone and service and before she could even ask for help a red headed lady that works there told her to turn around and go to wal mart and they would be able to help her they are cheaper there. That discrimination is unacceptable and I really hope something is done about this. I have called and spoke with headquarters but that probably wont amount to much

Fast service well rounded care and consideration

Brett T. is awesome, he went above and beyond to get my new device set up and all my stuff from the old phone swapped over, couldnt recommend him enough. Awesome service will deff go thru him again on my next upgrade

As a 23 year loyal and good standing customer of AT&T I am very frustrated and dissatisfied with the Grants Pass, Oregon, AT&T store and would not recommend anyone go there for their phone needs. I have multiple lines with them and have upgraded phones with them regularly over the years. When attempting to do our last upgrade back in May, we were told that we would have to add another line, contrary to what was advertised to me through My AT&T special offers. We said no and attempted to leave the store, as our current phone numbers are vital to our business and personal connections and changing them is not an option. Then the salesman said wait and Ill call (name omitted - other salesman) . He went in the back apparently to make the call. He came back out to us and said since we are upgrading to unlimited data we dont have to add another line, to get the upgrade offer. Then he secretly went ahead and added another line anyway- without any device even attached to it. SO I have been getting charged for another line that no one uses and all the charges and fees that go with it. I later found out from another AT&T salesperson that they get a higher commission if they add another line. I have been trying for 2 months to get this fixed. 5 trips into the store, numerous phone calls with the sales people, and even with the AT&T billing headquarters. I finally got to speak with the Grants Pass manager and he said he would take care of it. I have been paying my bill minus the cost of the line that is bogus and has no device attached to it. Today they shut off my phone service and I could only text. They told me I had to pay the full amount to get my phone call service back and that they would credit me later. I paid it off to get my service back and I have a feeling I will never see the extra almost $400 I paid for a phantom line. I went into the store and they told me they could do nothing and offered me a phone that was broken, to call customer service, since I had no service. That was useless. I asked if they could call for me and they said no. I asked if I could borrow one of their phones to call customer service and they said no because of COVID, even though there was cleaning supplies all around. The AT&T 1-800 customer service team where wonderful and bent over backwards to help me. They told me the manager had not even filed the escalate request, as he had assured me he had, They basically let me know that what the Grants Pass AT&T store did was wrong and corrupt, and they were embarrassed. I will never be dealing with this store again and I recommend that no one go to this store for their phone service. The customer service is horrible, and honesty is definitely not their policy!

Kirill was a great help thank you so much At&t

Sure miss Chris, previous magr. Sales crew serve their customers like they are getting paid by the customer contact. Not pleased as I would have liked to be shown how to get the best from my new phone and new features now available to me I didnt have before.

Brett was great! He helped me find a plan that worked for me and was Open about other rates and fees. He was so nice!

Brett is AMAZING I have been having so many phone problems he was angel amd eased my mind got me new one and a lot of excellent stuff with it yayyyy for having employees like him he is Awesome 😎😎

Bretl was fantastic very very helpful and I appreciate it immensely thank you that was fantastic.

Brett was Super fast and friendly. Efficient and knowledgeable.

I purchased a promotional price phone in January 2020. The promotional price was not appearing on my bill. I was told to wait a few months. Still nothing. I called but was told it had to be handled in the store. I went to the store but after multiple visits, I was told it was in escalation and that was all they could do. I was unable to ever talk to the manager. I have also asked to contact someone above the manager but they were unable to provide any information. I feel sorry for the workers that have to be the front line for all the BS!!

Brett is a very good guy and took care of me. Only reason I have service

Excellent customer service! Jay was super helpful and knowledgeable with the products. He got me set up with exactly what I wanted. I definitely recommend him and his store.

Brett T was super helpful and knowledgeable. Very happy with the service :)

Did a great job fixing the problemThanks Brett

Had a good experience at the AT&T store. Kirill was very helpful.

Customer service was impeccable!!

Great store that gives great customer service. Highly recommended

Great store that’s now even better with new management and a new team. Linda and the rest of the crew at this store will have no problem providing you with the best solution for your wireless needs.

Took four hours for the ex-tweaker to upgrade two phones and add a line. Had to tell them how to do there jobs several times when switching data to a new phone. Was sold pure gear liquid glass screen protectors which are overpriced and useless. Never buy accessories in the store and expect to wait

Went to the store to get some help on my bill and Brett was very helpful

I realized on my last visit that the store had some new employees! They were friendly and attentive to my needs! It was a big improvement to my previous visits!

I came in with problems with my phone and brett not only fixed my problems but he gave me the best phone on the market for free, can’t recommend him enough he really knows his stuff and really cares about the people he helps.

Thank you, Whitney, for spending time with me today and going the extra mile to help me get my new Android phone set up. I could not have done this without your help!

Went in to upgrade and was eligible. Had to stop by 3 times to actually get it figured out. Once I received the device it was having issues so went back to return it. I was at the store for an hour, they told me to drive to Medford and have a corporate store take care of it. When I got to the Medford store they were confused why I was sent to them. Grants pass Att is a joke only looking for a commission! Do yourselves a favor and go directly to the corporate stores authorized retailer suck

Whitney seems very rude, rushed, and unknowledgeable. Hopefully it was just a bad day for her, but I have have had trouble with the service at this store for 2 weeks.

Shawn was super helpful! Great service. Very friendly and accommodating. I just moved to the area. Looking forward to doing business here!

Whitney went Above and beyond assisting Billy with all my questions an resolving my new phone and series 6 watch. I’m greatful for being a customer at this location

Brett was incredibly kind and helpful! I will make sure to ask for him, when I need an new iPad here soon!

Jarrod was so kind and helpful getting me use to my new phone, thanks I was getting pretty frustrated. Merry Christmas!

I opened up a new line back in April. The worker that helped me assured me my bill would stay $70 a month and that I’d have a $100 credit on my account to help pay for the first months bill/for opening up a line. Here I am 3 months later and still dealing with the issue. I’ve called the grants pass store a few times trying to get it figured out and get absolutely no help. I just keep getting told it will apply to the 3rd months bill which didn’t happen. I constantly keep getting jerked around. Last month I paid $130 just to keep my phone on. $60 more then what I was supposed to be paying. Over it.

Great customer service. Helped me find exactly what I was looking for and gave me the best recommendations.

The worst customer service ever! Was told the phone would be free through a special deal. I was charged for the phone and spent 10 months trying to get Jay to make it right. I called every couple of weeks, went to the store and wanted for Jay to return, send text messages and nothing was done. I finally sent a complaint to the Public Utility Commission before the situation was might right. Corporate AT&T made it right, Jay did nothing

I came to this retail store for years. In the last 6 months their has been a major turnover. The service help is non existent, the staff rude and when ordering devices through your account neglect important information. Ill order straight from the carrier from now on.

Worst at&t experience I’ve ever had! Customer service was horrible! When we came in there was no one in the lobby took them a few to come out from the back. When the guy finally came out and we explained what we wanted to do he wasn’t helpful by any means. Just insisted I had to call the customer service number (we were trying to switch a line and add another) and when I asked if we could do it right there his response was “Well we do close in an hour.” So I did everything I could online and we drove to Medford and went to the store on Delta Waters and was helped very fast and the guy even stayed over to help update the phone. This wasn’t our first bad experience with this store and not our first experience with the blonde kid with glasses.

I was on vacation about a week ago and broke my phone rushed to the nearest at&t store and Brett was very helpful and polite I will definitely be back please make that guy manager he is the best

I paid my bill in cash 11/6/2020 in store and bought 3 new phons and added 2 lines.I believe the guy who helped me yesterday was Alex, shorter dark haired gentlemen. I was suppose to get change back and instead of informimg me that they dont carry change he just put my change on the bill. It was like $9 but I live pay check to paycheck right now and that was money going in my gas tank. Also we waited our turn and he stopped us twice to help others. I was just very unsatisfied the only thing that made it plesant was I believe his name was jared but he was a newer tall lighter hair gentlemen. He was nice and tried to get us finished up when alex left to help others.

This evening I went into the store located in grants pass by Sheri’s to reactivate my phone, the young man that was helping us, was sure that my plan was cancelled and I lost my number. He then reached for a computer and bent over and his pants were below he butt. I thought he was very unprofessional and could definitely use some touching up on his customer service skills. Not to mention he didn’t bother to help with reactivating my phone, he gave my a 1-800 number and told me I could do it myself

Very quick service. Great customer service. Everyone in the store is polite and checking to make sure that all in the store we’re being helped in a timely manner. Thanks Grants Pass AT&T team.

Shawn was an excellent help. Had the answers for all my questions!

Shawn helped me with a new phone today and was really friendly and got me on my way quickly! We have been with AT&T for many years and will continue to be with great service like this. So glad we have this location in GP instead of driving to Medford. Thank you so much!

This store is a joke they have what looks to be a druggie running the store . The another associate that doesn’t know how to do anything without asking how do I do this how do I do this . Not to mention neither one of them working in the store knew how to wear a mask properly they did not wipe anything down there’s nothing clean looking in the store . The one who seem to be in charge has her clothes inside out because that’s normal .Not a place I will be returning to and has definitely made my mind up on choosing a different company to go through .

Jay is great and has helped a lot with my account and my FirstNet! Thank you for everything and always being on top 😁

We started new service in Medford a few weeks ago. Great service (in Medford). But when we came into this store today, the 2 young men refused to help us with our phones/watches. They said that, “we would have to call the customer service line”. After spending around an hour and a half on the phone and still not getting anywhere, we were told we “must go back to the store”. Again - they claimed they could not help us. At this point, we called the Medford store. They apologetically told us told us to “come on in and they helped us with no problem. I would not recommend this store.

This store is great, the fella who has helped me practically every time I come in is always happy and his customer service is on point. The store is large and very clean. Tons of phones to check out. I have had AT&T for a good 18 months and the service and 4g speeds around Grants Pass are outstanding, I have zero complaints on the service. Keep it up!

5 stars because Im rating the store not the service. Thats a different story. The guys here and very professional but they are also laid back. They will get you in and out and answer all questions. We ran Into a small problem and we had a chat over the phone and had it resolved.

Shawn was very helpful showing us how to use our new smart phones. He even did all he could to get our contacts into our new phones. Will recommend anyone to come to this location.

Probably the best service I’ve had in awhile! Jay, Cody, and Kayla helped me several times (I had to come in three times which wasn’t their fault) and were so kind and patient with everything. Fixed all my problems and gave me a great deal. Love it here (:

Grants pass branch is far more superior than brookings. Brookings AT&T branch customer service is terrible.

The young man who worked with us was patient and attentive.

I would not recommend doing your business at this particular establishment (AT&T branch). It is business crows that give a reputable and long standing company a bad name. This branch should be cut off before it spread corruption and disease to unsuspecting and loyal customers. It is shady business men that hold beauty in the dark and refuse to expose their witchcraft. To all that are of this practice: you give love a bad name.

I am a very happy customer. J is my favorite salesperson. He makes sure I am comfortable and informed. Allows me time to process before I make a decision. Always very informative and helpful. I enjoy working with the manager as well.

At&t has always been the best phone service I would suggest everyone have At&t. Great people great service thanks At&t

Chris Coop is absolutely an amazing rep/manager and knows his work inside and out. I would recommend him to anyone on any given day. Wish I could give him more than 5 stars.

Long wait times. Understaffed. Only one customer service agent at this location available during peak operation times. Second d time at this store same problem.

Great time buying a new phone!

New management at the store and I can tell a big difference. Thank you Linda and team!

Ive been to this store three times now. The first time was alright: I got helped right away, got my questions answered without feeling like they were trying to upsell me, and left with a satisfactory cell phone and plan. The second time I left after being ignored for 25 minutes. Not a hello, not a Ill be with you in a moment. This last time I went to get a new case for my phone. Since I dont chose to spend my hard earned money on fancy gadgets, I have a Samsung J7. Unfortunately, this means Im too poor for the AT&T store, as the only Samsung cases were for the Galaxy S10 or whatever the new one is.

This store is amazing!! Chris and Saul were kind thoughtful and now pressure for us to purchase or change anything we made the decisions based on the information that was provided to us. After 2 phones and setting up DirectTV install we had two minor issues with our phones. One we went back to the store Chris came out on his lunch to help us and the other one he was able to help us over the phone to fix it. Saul was amazingly patient with me when buying secondary accessories we needed the next day. GREAT team work and again a amazing experience.

Loved AT&T for the first two years then all the sudden without any change in our plan they cut our unlimited hotspot data to the point of near uselessness. No matter how many times I try to resolve it they insist we have better data than before. Streaming a single episode of any show is enough to use up a months worth of data now. It started just days after the FCC struck down net neutrality rules so I dont expect any resolution. Give your money to somebody else.

Jay, Store manager has superb service! Handles every situation like a champ. Definitely would recommend this store.

Brian was amazing! Very welcoming. And everytime no matter how long it has been jay knows faces. They dont hard sell, my expierence was smooth and no pressure. I will be back for every upgrade and all accessories for my families needs. Mahalo! Thank you!

Thank you Cody for your help! I walked in, and he helped fix my phone very quick I wasnt even there for more than 10 minutes, thank you so much!

The store was very busy that day with only two employees to handle the crowd and both gentleman were very helpful and took their time to assist not only me but the other customers as Well and explained the whole process so I could understand it, I was very pleased with their assistance and the way I was treated thank you all...

Please come to this store and see Jay or Chris. These guys have your back, will always help. Jay helped me port over 5 new lines, and I am very happy with his service.

My hubby was paying our bill this afternoon and he overheard what an employee was saying to a customer. The customer was having issues using her phone and instead of taking the time to help her, the employee told her its pretty much common sense. That was bad enough, right, but when the customer responded no, its not common sense, the employee then told her, certain generations of people seem to have issues. We have been AT&T customers for the last 15 years, not anymore after this. We will find a different carrier.

I have been a long term customer of AT&T and happy with the service.We recently move to Grants Pass Oregon and the service here is very poor!I have called many times to report this problem without any changes.AT&T does not care about their Grants Pass customers!

Always get great service from all representatives. They always help me when I have trouble with my cellphone or tablet. Most of the time we see Chris, he has always been impressive. He knows what it takes to fix all my problems, and I highly recommend going to AT&T in Grants Pass Oregon. See you there Rod & T 2nd review 5/10/19 I have lots of cell phone problems I always confuse myself but mostly screw up my phone and tablet. Im 70yrs.old and a dinosaur. Well the greatest asset for me is the AT&T on Grants Pass Parkway. It was great I saw Chris again. He cleared up the many problems I had again. Thanks again Chris. The other representatives are just as talented. Try them out, you wont regret it. rod fewz