Very easy and pleasant experience. Thorough and informative eye exam, great help choosing new frame and lenses. All finished in about one hour!

Dr Jones was great .The lady told me I had to get the pictures done, even though I am seeing a retina specialist on Thursday. .I should be refunded the picture money, I was only being price gouged. Sincerely, Steve Bowden

Very smooth process. I walked in early. The wait was not long. I was in and out in very little time. I am always nervous about eye exams. The staff and doctor were very professional. They kept me informed of everything going on so the stress was gone very quickly. I have been to this location three times in my life. Each time has been a positive experience.

I was having trouble with new contact lenses and really didn’t get to have a check on the initial trials as they exact lenses were not available as trials. Dr Jones was great at figuring out just the right RX with the exact brand and what the issue was. The contact lens fitter was also a pleasure to work with explaining what the next steps would be once I could confirm the new RX would work properly. Always a pleasure at Fox Eye Care Friendly.

The staff was friendly, and the appointment was very efficient. The doctor took time to ask questions and explained the findings from todays test thoroughly. Dr Jones has a fun sense of humor and I highly recommend him!

Very informative and helpful exam to explain what Im experiencing. Dr. jones is great and personable.

This was an extremely thorough eye exam. The staff was wonderful and kind. They were very accommodating to both me and my senior father. We really appreciated the service and plan on returning.

The staff was very friendly and helpful. The nurse especially since I have been recently diagnosed with diabetes (my eyesight was affected, the reason I went) and she gave me so much good advice. The doctor was also very kind and made my visit more comfortable as it was my first time seeing an eye doctor. My thanks to everyone there.

We were so happy to actually be able to visit. Dr. Jones was great! Everyone was super professional and kind. Looking forward to picking up our purchases.☺️

I truly prefer this place for my exams! The staff was pleasant, the service was excellent, the wait time was great. I was in and out within 30 min. Asia was an angel. She talked me through each process of the first portion of the exam. The Dr was nice and fast but answered all questions.

The experience from start to finish was great. I’m a blinker with the guidance of nurse she was able to get every test the 1st time. Then the Optometrist was absolutely fabulous. The worst appointment for me turned out to be the best.

The whole staff was friendly. There were a lot of patients scheduled around the same time but we moved through fairly quickly. Dr. Jones was so nice and really listened to my concerns. Both the tech that took the pictures of my eyes and the one that helped me with the purchase of my contacts were so helpful and friendly.

Dr Jones is professional, intelligent, congenial, polite and VERY knowledgeable in his field. What more could you ask? His staff is polite and efficient as well.

I have been a patient here for many years, and have always received thorough and professional service. Dr. Jones is the best!

Awful experience every time we go. Decided it will just never be any better. This time we checked in 20 min early and have been waiting 40 min past scheduled time. Canceled 2 of our 3 appointments because of this. Another patient was taken back first and would have delayed us further if I had not inquired. Receptionist admitted her mistake but advised it would take around an hour for the appointment. That would mean 2 hours waiting in total and that is ridiculous but common here. We will take our business elsewhere despite how much we really like the doctors here.

The receptionist where courteous. The system you have in place works. Dr. Joness is the best.

All staff were courteous and helpful to me. The doctor was professional and friendly. They were thorough in examine my eyes and I was pleased with the entire process. Thanks for their help.

Dr. Jones is great and very detailed and explains very well. The ladies were also great at their jobs.

My best visit with them ever. No waiting. Dr Jones was thorough and excellent as always. All personal were efficient and friendly.

Office was a little warm but all the ladies were wonderful! Thank you for a nice experience.

Wait time was minimal and Dr Jones has the best personality! He is thorough and listens to concerns.

The visit was well organized, efficient, and streamlined. Very friendly and professional service. The front desk had to call later and explain why my spouses photo wasnt covered by insurance. They took their time to explain it very well and eased my confusion on the matter.

The waiting room felt like a sauna, but everyone was really nice and professional. I’ll definitely keep coming for my eye exams

Dr. Jones is the best!!The front receptionists are awesome. Love the new interior design.

Doctors appointment was good. It would be nice if I could of filled out the paperwork online ahead of time.

Great all around. Staff friendly and my dr was awesome

I have coming here for over 20 years and the experience is great each time!

Fast, clean, professional! Great experience and love the new modern look of the office!

Just went there today the staff and the Dr.was really nice 😊

Very friendly and polite. very helpful in picking out frames

All service was great except for wait time. My appointment was scheduled for 3 pm but I was not seen until 3:35. I didn’t leave until 4:30 that afternoon which seems excessive. I had my one month old with me so keeping my schedule is important. Luckily she didn’t wake up at her normal time. I was also concerned with the amount of appointments scheduled at the same time. There was a large amount of people in the waiting room despite social distancing guidelines.

There is always a problem when we come to this location. One doctor completely got my contact measurements wrong and I kept saying they were not right fitting and the contact fitter finally realized it was way off. Another dr had to redo the whole prescription. Also made an appt and went in for it and they said my appt was not for 2 more weeks. I did not make it for 2 weeks later.

Everything went fine with my eye exam until I was wrongfully led to the fitting room for contacts, when I didnt have to be. My contacts are still the same strength, same size, etc. I was erroneously charged $99 for that when I shouldnt have been. I did not know when I was in the fitting room, that I was going to be assessed an additional charge. I called to speak to a manager today, during business hours but no one answered the phone. I would like to be refunded back my money for the fitting portion!!

There was some confusion with my appointment - they didnt have it in there system. However, they were able to get me in on time even though they had a full schedule. I appreciate the front desk staff for working it out. My doctor and his staff were pleasant and efficient.

The worst experience, don’t waist your time. It’s like I stepped into Germany. If you want to do business with socialists, this office is perfect for you. The manager and front counter receptionists were very rude and didn’t have any consideration for my pre existing conditions. I’ll never go back to Fox Eye Care, but will continue doing business with LensCrafters. LensCrafters do NOT inhibit your freedoms as Americans. Beware even if you are immunized from Covid it doesn’t matter. Face diapers are mandatory at Fox Eye Care.

The visit was good--As always, the staff and doctor were great. Im not sure if my family or I will be coming back, however. The new requirement for retinal photography every visit is not covered by insurance and doesnt appear to be justified for our familys situation (no history of diabetes and we have eyes dilalated for a better exam). Asking families of four to hand over $160 dollars extra a year seems ethically questionable. We would love for you to keep this service optional so we can keep coming back.

Everyone was friendly, professional and worked well as a team. The staff and patients wore their masks properly. I appreciate them letting me wait in my car until it was my turn to be seen.

I felt like Dr Fox today wonderful job he was nice and informing. The place was clean they took precautions of the covid-19 only was a little bit slow other than that it was great

VERY GOOD EXAM.I DON.T THINK THE DOCTOR MISSED ANYTHING AND HE EXPLAINED EACH STEP OF THE PROCESS.

My actual exam was exceptional as always with Dr. Jones however, my appointment was for 11 a.m. and I was not taken back to be dilated until 12:00. This was unacceptable! After the pre-exam I waited again to see the doctor another 30 minutes. I understand emergencies happen as I have been an emergency at one time but this wait was excessive in my opinion. I trust Dr. Jones and his kind demeanor is awesome but the wait is inexcusable.

I appreciate the ease in getting my yearly eye appointment. Everyone in the office is very friendly and helpful.

Everyone was friendly and courteous. I just love Dr Jones he is the best!

Had made an appt. at Fox Eye Care / Greensboro. Sat in the reception area for 50 min before they finally called me back. Appt at 11, waited for 50min. First Gripe.Second Gripe.Saw the first tech for 5min. Had to then go back to reception room to wait for my turn again for the doctor. Finally went back to see the doctor about 10min later. Spent about 10min with the doctor. And that was it.Went to the contact room to get my contacts after spending 10 min with the doctor. Never saw him again.They were all done. Total of 15 min of work completed.Went to front to pay. Charge was 267.00Last year I paid 218.00Went next door to LensCrafter they quoted me 487.00 for my lenses. I told them I would just get them at CostCo for 180.00.Asked the folks at CostCo how much a eye exam would be through their off site doctor. 80.00Asked the cost of 1 box of contacts at both LensCrafters and CostCo. LensCrafters were 40.00 more per box than CostCo.Will never go back to Fox Eye Care or LensCrafters ever again.

They offer great service. Quick, courteous and I felt safe regarding Covid. I have been going here for years.

I dont appreciate being told that an additional test not covered by insurance is mandated by your practice. We will not be returning.

The exam was very good. However a 12:20 appointment and I was not seen until 1:00. The waiting room was full and the the receptionist was in my opinion rude when she told me to wait in my car.Asked how behind they were, was told I cant tell you that. Not very good customer service and no acknowledgement by the doctor about the 40 minute late.Customers time is important too.

I WILL BE DEFINITELY REFERRING THIS OFFICE FOR THE GREAT SERVICE FOR THEIR PATIENTS. THE QUICK AMOUNT OF TIME TO GET ALL OF MY EYE READING WAS GREAT!! DIDNT TAKE LONG AT ALL!

If I could give them a zero for customer service I would. I arrived for my new patient appointment at 9:59. I walked into the lobby and there was another mother and her daughter waiting there.. the employees apparently don’t show up till close to 10. A woman walked in and said that we had to get out because it was only 959 and she didn’t know why the door was open. When I explained that it was actually one minute before my appointment another gentleman said well it’s 959 I work in a medical office as a provider the new patients are usually expected to be there for people were 15 minutes ahead of time. But to kick people out of an office when your appointment is supposed to start taking Place one minute later shows that they were not prepared. In our office office staff are supposed to be there 15 minutes ahead of our start of our day so that when patients get there they are ready this practice obviously was not. Stay away they are a chain practice connected to LensCrafters. Also they had about 6 patients all arriving at once and in the smallLobby no way they could keep social distancing

Nice people with terrible follow through. I was diagnosed was unstable Keratoconus in both of my eyes early last year and had 2 cross linking surgeries (one in each eye) late in 2020 to stabilize my disease. I was then referred to Fox Eye by the Doctor who did my surgeries because after the surgery your best option is to have hard contacts which they offer at this location. My first appt at Fox was in mid January where I was fit for the hard contacts. I was told it was a fairly quick process to get then taken care of and in. I was drug along for weeks of calling about them until they finally confirmed that the first pair was even ordered at which point there was a 2 week wait for them to come in. They fit but were the wrong prescription. They reordered them that day or at least told me they would. I called to check on them 2.5 weeks later at which point the desk told me that they had not arrived. Then a week later (today) I called back to check and was told they got the file finished last week and would be ordering them today. So, now over two months later I still do not have my first correct pair of contacts. They all seem like very nice people, but communication and follow-up is terrible.

Absolutely the worst in time management. We have a 12 appointment and we are still waiting at 1245…

I’ve been a patient for about 4 years now. Great service as always. Staff is friendly, and very little wait time.

Everyone was very nice and efficient. John Jones was great.

Thanks for the excellent exam I received yesterday. I enjoyed this experience and the attentive staff that presented me with excellent care.

I’ve made two appointments here within the past year, and both have had wait times of at least 45 minutes after the initial time of the appointment. The office is also much too small, even without a pandemic requiring social distance. Do not recommend.

From the front desk throughout, service was wonderful. Attentive, courteous and thorough. I never felt rushed or unimportant. Very much appreciated.

The staff and Dr. Jones are outstanding at Fox Eye Care at Friendly Shopping Center! Additionally, having the excellent Lens Crafter staff physically connected to the Fox Eye Care space is so convenient and helpful. Thanks!! :)

Was fast and they were very professional and doctor clearly explained everything to me

All of the staff were very nice. Dr. Jones is a great eye care professional that shows that he cares about your sight. Will continue to go to Dr. Jones.

Friendly, helpful staff- it is busy and you may have to wait- but the it is worth the wait. Thank you.

I did not feel comfortable or safe while waiting for the appointment. There were too many people in the very small waiting area to ensure social distancing. After Id waited 11 minutes I asked how much longer my wait would be because I wanted to wait outside or in my car. This should have been an option given to everyone who came in. There should not have been 6 people waiting in that area for even 5 minutes. Everyone did have on a mask, but people pulled down their masks to fill out the paper work or to talk to someone. Im sorry, but wear a mask means wear a mask. No exceptions. No one working behind the desk asked anyone to adjust their mask or gave them the option to wait elsewhere. My physician wont let anyone in the waiting area at all. Patients call the office from their cars when they arrive to check-in. When its time for them to go to the examining room, the nurse calls them to come into the office. This simple, safe procedure would certainly work for this Fox Eye Care and especially one with such a small waiting area. The eye doctor who examined my eyes was very good and obviously very skilled. I appreciated the information he shared and the time and care he took. I did find his manner often confusing and I was ushered to the check-out desk without a clear understanding of whether he was recommending new lenses in my glasses or not. I had to ask the front desk person and then confirm with the optical store. I give the care from the staff who actually conducted the exam 5 stars. The doctor 3. But because of the office situation when checking in and leaving, I give the overall experience 2 stars. The staff was very nice, but such disregard for health protocols to keep patients safe during a pandemic was frightening. The first priority should be safety for the patients seeking to keep themselves healthy and safe.

Staff is Very Friendly and Professional! Dr.Jones was kind and explained everything he was doing as his did my eye exam! I highly recommend their office!!

While there was construction going on in the office, no one missed a beat in the alternate office accommodations.

Loved Dr. Kelly Z. She was thorough. Kept me informed about the continued stability in my eye I had the retina tear and laser surgery. Caught some early changes in the blood vessels in my other eye as well as the beginning stages of cataracts in both eyes, which I was dismayed to hear, but glad the retina scan was so definitive. I know what I need to keep my vision safe.

Love this group always friendly and caring. They are the best.

Dr Jones is one of the most considerate and knowledgeable optometrists I’ve known. I will ALWAYS request him for any future eye care needs. The staff is always friendly and helpful as well :-)

The appointment time was not honored

I had a really wonderful experience. Everyone seemed to know what they were doing and gave thorough explanations for everything. This was my first time going to the eye doctor in a long time so I had a lot of questions and they were all answered. :-)

The eye exam was realizing and fun. I a love to smile and joke around. And there was laughter. I felt safe as far as it went for keeping everything clean.

I arrived a few minutes before my appointment and waited about 50 minutes before I was taken back to the room for the first part of the exam. The waiting area was a bit crammed, and not good for COVID. Way too many people in a 10 x 10 space. The exam was fine once I got back there.

I booked an appointment for 5pm. I understand that precautions are taken in order to protect clients and employees. Regardless, I was informed to arrive early in order to fill out the required documents, so I arrived at 4:40. As I waited outside, the documents werent provided to me until 5pm. After this I waited inside until 5:40pm and that is when I was finally taken back. It seems that there was double booking of client appointments in order to maximize efficiency. This is wrong and resulted in my wife and 3 year old son having to wait outside in the car for nearly 2 hours.

Honestly, if I have a choice, I would not give even 1 star. For any person if you are considering going to Fox eye care, please read this post, if you do not have an insurance, they charge you $138!!! So definitely shop around before you choose them, I have been to other stores before, they charge you around $50-$100 if you do not have an insurance, but this is outrageous. I called them around 1-2 months ago about the price, they gave me a price under $100, so thats what i though I was going to pay. Then they raised the price!!!And not to mention that, the lady at the front desk, she has been very rude, when I was so surprised about the price, she spoke to me very rude and impatiently, she said, it is 138! and you need to pay now!I never want to visit them again, and I learned my lesson after spending my ridiculous $138! Why would I pay such high amount, and still need to deal with some very rude front desk people? This is not worth my money, not to mention the service we received.Worst eye exam experience ever, and definitely ask about the price before you do it.And for the updated reply from fox eye care, as every one can tell from this reply persons attitude, it is totally arrogant and rude. Every business will claim they are the best in the industry, but that does not justify why they charge such ridiculous expensive cost before communicating with you, not to say you spend $138 for this kind of rude service. For any kind of service, you want pay to get a satisfying experience, you dont pay someone who makes you upset, and very unhappy about the experience. I will sue to better service bureau and other places about your react and your reply, thank you!

I’m deducting a star because they have a weird add-on charge to take a picture of my eye. I’d give 2 stars because the receptionist were rude and treated me like a burden. Both coming in and when I asked for my PD. She said, “you would have had to ask the doctor in the back.”So? Was I supposed to go back to the room?I’d give 2 stars because I have my new updated prescription and that job seems done.The doctor was polite and friendly, but not enough to justify how the receptionists made me feel. The exceptionally warm demeanor of the tech is the reasons I’m giving 3 stars.

Great eye DRs Great people. Great service

I had an emergency that required me to return home (. 700 miles away). My bf is an otr driver and I’m with him a lot therefore I don’t drive a lot. After renting a car I realized I couldn’t see very well out of my contacts. I really did not feel safe being out on the road especially at night. I was a walk in patient ( which they were not accepting) but after I explained my problem they were there with open arms. I cannot express how thankful I am to these people. I do not remember names but the entire staff were absolutely wonderful and so caring. They definitely got me through an ordeal.

I’ve always had random eye issues on and off for years and have come here during those “emergency times” as they are open on Saturday’s and my primary eye center is not. I had an eye emergency yesterday and was going to just walk in (forgetting about covid protocols of course lol). Luckily, I called first and spoke with Jamie and explained to her how much pain I was in and the situation. She was able to speak to the optometrist team and fit me in within 30 mins of me calling. Dr. Zwlesdak was great! She explained everything thoroughly, wrote everything down and went over my treatment plan in great detail and was very personable. Also, the young lady (I didn’t catch her name-sorry!) at the front desk who checked me out was awesome too! I left my HSA card at home since I was in a rush to get to the appointment- but she let me know what I needed to do for my insurance to be refunded and charged to my insurance card. I am extremely grateful to this team yesterday and happy I am feeling much better! Thanks again!

Dr. Jones is grade A in my book. He is very nice and explain everything fully.Nice, quick and painless eye exam. Continue to love my experience with them every single time. Thanks to the entire team.Tammy G. Johnson

Everyone was professional, friendly and helpful from check in to finish. My doctor was great!

The staff was friendly and wait time was under 7 mins. Dr. Glosson was great and answered all my questions. I love coming here every year, they are the best!!!

I enjoyed the visit with Dr. Fox, he conducted a thorough eye exam, explained the results of the (required) eye photograph, and answered my many questions. With that said, it was disturbing to learn that the Friendly Center location’s restroom has been out of order for 7 months because, as it was explained to me, “LensCrafters will not issue a repair order during Covid;” one cannot help but feel bad for people with mobility issues (such as senior citizens), or young children (who are potty training), who must then find an alternate restroom location. During a pandemic that decision from Lenscrafters seems especially irresponsible, unsafe, and absurd.

They are very friendly and make sure you walk out satisfied!

The eye doctor and nurses were very professional. That being said I did raise my concern with the nurse that not one patient was checked for a temperature. There were too many people checking in the lobby. I was there from Noon until 1:15 and at one point there were 13 people (including front desk staff) in the lobby. A woman was standing right in front of me (there was no where for me to move to) and she had what appeared to be a cold with a deep cough. Please be aware of these situations. At no time should you allow that many people in that room. At no time did any staff ask that woman to take her temperature or was she feeling ok. Your patient and staff were put at risk, when a simple temperature policy and a few questions could help everyone.

Everyone was so pleasant and made me felt welcome. The service l received today was the best, l have experienced in a very long time. God Bless Everyone.

Good Covid protocols. Efficient, but very thorough. All questions answered. All staff friendly and professional.

Staff is prejudice and very unfriendly and has terrible customer service and does not keep their word.

Always friend, yet very professional ... been going here a long time .. good service has never changed !!

Dr Jones was very thorough and explained everything that he did and findings during the examination

My appt was at 11am i was seen at 12:05pm the dr that did my exam was condescending and too rude for my taste... I dont ever want him to be my dr again. He spoke to me like i was a teenager and implied i didnt make good decision in regards to my eye care...

Very good staff. Polite courteous. Dr. Was excellent. No problem or complaints.

I didnt have to wait long. Everyone was friendly. Even the doctor had appropriate jokes. The lady that assisted me with my contact training was a sweetheart. Congratulations to the pregnant lady up front and good luck! Everytime I walked in I was greeted with a smile.

A short wait. A thorough exam. And...additional questions I had answered and explained. My first visit ... and I plan to return in future.

Short wait time, very thorough and informative.

Overall a very friendly and professional experience. I felt valued and at ease from start to finish. All my needs as a patient were met and expectations exceeded. Very happy with this practice, its doctors, and employees.

They went over and beyond to accomodate me with my granddaughter. I had no other choice but to bring her with me. They got me through my exam and helped with a 2yr old. Thanks, I def appreciate it!

My son’s eye exam went very smoothly from check-in with temperature check to check out. We wore masks and did our best to social distance by waiting outside.

Dr was great to talk with. Made me feel very comfortable.

I knew it was going to be a wait because of the new COVID 19 guidelines however she was not seen for 45 from the time of her scheduled appointment. Once she was seen the tech was very patient with all the test that had to be done especially the air puff and dilation because she does not like either and had to attempt it multiple times before getting it done. Dr. Fox was very friendly and my daughter liked that he talked to her throughout the exam.

Great staff. Fast service, Thank you

We were walk ins. We were immediately acknowledged and I was acknowledged by name which is great because I have been a patient there for many years. I have sent many people there for care. The wait time was fair, the service was great, the knowledge of the providers were presented in a professional and easy way to understand. I actually made two purchases I had not plan to purchase ($140) because of the customer service level we received.

The staff was great especially i think her name was Katherine. She was so nice and explained everything in detail for me.

I always enjoy the professionalism of all of the employees at Fox Eye Care. They are the best!