Jessica Link was nothing short of amazing. She demonstrated a remarkable knowledge of the Forester features and benefits during our visit. She was incredibly professional and courteous of our time and she made us feel valued. Bob and I were so relieved by the ease with which we were able to reach agreement on the equity value from our previous vehicle and the bottom line pricing and warranty bundle. We felt she handled the financial arrangements w honesty and integrity and we are so happy with our new vehicle. Jess is a fabulous sales Rep and you’re lucky to have her.

Alex H. at Maguire Subaru is awesome! Very nice and genuine. I actually enjoyed filling out the big pile of paperwork with him because he takes the time to learn more about you and to talk to you and share stories back and forth. He made the process as quick as he could. He has so much knowledge of the vehicles on their lot and answered every single question I could think of. I highly recommend buying a vehicle from him!

The service group should not be trusted. My son brought his 2009 Forester in to fix a stalling problem. The shop told him both(?) cat converters needed to be replaced, plus some other minor work, at an estimated $8-10,000 cost! Guess they felt it was OK to rob an out of state college student with no knowledge of such things.Luckily he took the car to another reputable repair shop - found and replaced the MAF sensor and a filter, repaired any leaks - for a total $945.Needless to say Maguire will not be used for any future service.

Bought my first car here two weeks ago. It was the best price I could find and the only Outback they had on the lot, but had some minor paint damage. They fixed it up and had it in my hands a week earlier than I expected, going the extra mile to make sure that everything was taken care of and I was satisfied. My salesman Cameron was extremely responsive and upstanding, even after the car had been driven off the lot. Thank you for an overall great experience!

The team at Maguire Subaru made my new car buying experience perfect. In spite of a shortage of new 2022 Outbacks, Thomson Khan (sales consultant) did everything possible to ensure I was a satisfied customer. Additionally, Cory Olivares (General Sales Manager) was hands on throughout the buying process and ensured any concerns I had were completely resolved. Cory was extremely knowledgeable, professional, and personable. His communications / interpersonal skills are outstanding as well as his product knowledge. The concern that Thomson and Cory had for top customer satisfaction was obvious and they projected a very professional image for both Maguire and Subaru.

I was due to travel and was worried about a wheel bearing. In a VERY short time frame the service department got me in to take a look at it and do a thorough check before my trip. I was SO grateful and was able to travel with more conference. I cant thank the whole team enough for getting me in so quickly and assuring me all was good with my vehicle!

Good service and friendly staff, but most staff were not wearing masks.

We traveled over an hour to make a deal on a used crosstrek and our salesman Alex made it all worth the trip. He made it possible to get us the best deal that he could. He was very comfortable to talk to, like talking to a family member. His great personality sold us ! Thumbs down to your detailing department. The cars interior looked clean on the surface while we were there. When we got it home upon further inspection we saw food crumbs under the seats and in the console area. There was very small, white dog hairs stuck everywhere to the carpet side of the back seats. We also found a used roll of paper towels in one of the seats pouches. It took me over an hour to clean it up to the way it should have been. Thanks to all my hard work, It`s now a beautiful car and we love it.

I dont have good credit, so I was concerned about trying to purchase a newer vehicle. Maguire Subaru of Ithaca made the entire process so easy and stress free. They will work with you to make sure you get the car you need. I recently had some issues with my breaks and since I had recently made a purchase agreement with them, they replaced the breaks at absolutely no cost to me! Thats real customer service!

We couldn’t be happier with the service and product from Maguire Subaru of Ithaca! Three days before vacation our 2010 Forester broke down and we could not get it repaired in time for our trip. We decided it was time for a new Forester and found the perfect one at Maguire. Our salesman Alex was fantastic! He stayed late on Wednesday to get our paperwork processed to ensure we could close on the car by Saturday, just in time for our trip. Alex was patient, professional and very knowledgeable. Thank you Alex and Maguire for such a positive experience. They have definitely earned our business for our next car.

Christina helped me out, they were generous in replacing my battery for me on short notice. Thank you!

I purchase cars pretty frequently (more than I should) and Brett at Maguire Subaru was hands down the best salesman I have ever encountered. He was very professional, informative and most importantly, NOT Pushy. I 100% Recommended this car dealer is you are in the market for a Subaru.

They are easy to schedule appointments. Work was done quickly.

Our check engine light came on as we were leaving town to return home after vacation in Ithaca. We stopped into the service center on what was clearly a fully scheduled/busy Saturday afternoon and they were still able to help us get back on the road within just a couple of hours. Both the service advisor and technician were great.

I had to bring my vehicle in to the dealership service center for some recalls, and I also had a check engine light come on so I asked them to simply scan it to determine why the light was on. Bryan the gentleman I dealt with was excellent. Very friendly and efficient. This is not Bryan’s fault, but he informed me that in order to scan for the code, it would be a $130 charge. This is the third vehicle that I have purchased from Maguire, and I can’t believe that they would charge me a dime for doing this while I was there. I called my local mechanic and he said to bring it in and he’d check it for free. Ironically, when I picked up my car, the check engine light was off. Maybe the light had something to do with the recalls- I am not sure. I am giving 4 stars because Bryan is top notch (he gets 5 stars), but the service center management knocks it down to 4. I avoid this service center for the very reason that they are thieves when it comes to always finding something to charge people for, and always charging too much. I may buy my next car somewhere else.

Very accommodating, attentive, and friendly staff. I feel confident that my car has been professionally serviced (as I always do). I love my Subaru; the Subaru people are part of that comfortable experience. Excellence all around...people and machines.

Did a NY state inspection, Engine oil exchange, Brake Fluid exchange, and 2 recalls. The work was done very fast. I sent my car at 10AM and it was done by 1:30PM on the same day (according to the service). They somehow couldnt reach my phone that day (I think they called wrong number) so I got my car back the next morning. Overall a good experience.

I had the work for a recall done on Thursday 08/26 and had a few minor repairs done at the same time. Everyone was polite and efficient and I had a good experience. Thank you very much.BTW it wasnt clear to me that i was expected to click the stars until I figured it out on my own.

I had a great experience at Maguire Subaru of Ithaca. Both Alex and Cory were as good as it gets for salesman and GM. They worked with me through a tradein issue and could not have been more professional and pleasant to work with. I highly recommend!!!

Excellent staff and sales team. Alex was amazing and took extra time with me, showed me all the accessories in my car. Thank you so much for a great experience.

Everyone at the various Maguire dealerships were kind and helpful.i eventually found a Subaru within my budget. Alex Hancharik was especially patient with the calculation of budget and length of schedule payments. I felt very comfortable and he was a pleasure to work with. I would recommend the dealership and sales person to any of my friends or family. A very easy..no sales pressure..experience.

Christina was friendly and efficient. Loaner car was very much appreciated since I had several hours of work needed. Thanks!

I was really in a difficult spot where I had no transportation. Jenny, from the Service Department, was abe to provide me with a loaner vehicle and get my car diagnosed and serviced quickly. I am very grateful.

Thomson at Maguire made my first time buying a new vehicle easy and stress-free! I was very nervous as this was my first time purchasing a new vehicle, but Thomson was very patient, knowledgeable, and transparent throughout the entire process. He took the time and explained several different options to best meet my needs for what I was looking for in a vehicle while meeting my price range and was able to find me a Subaru that I absolutely LOVE. Thank you so much, Thomson!!!

Andrea Kuhn did an amazing job handling my car’s repair. She was friendly and intelligent. She went the extra mile to make sure my car was repaired and even helped me cover more costs by finding more specific details about my warranty. She is cheerful and gets the job done right!

Rating purely on customer service I received while having work done on my car, everyone was lovely. I made an appointment about a month in advance and received several reminders for my appointment which was nice. When I arrived I was quickly greeted by highly personable and friendly service. If their personnel are similar in demeanor across departments I will absolutely come back to them for my next car purchase!

I called Maquire about arriving late for my appointment and was told no problem. StaffWas accommodating and very pleasant. I wasIn for a recall notice and a quick inspection of brakes,Tires, etc. Was done also. All was in order and noPressure was applied about any service issues.No complaints on my end.

Great experience at Maguire Subaru. Salesman Alex Hancharik was extremely nice and helpful in helping me trade in my car. Accommodating and easy to talk to, definitely recommend!

Brian did a good job of getting my car in and out and ready for winter!

My experience was a mixed bag. First off, it was difficult to get an appointment for the two recalls. They hardly ever answer the phone in service anymore & you have to leave a message which no one ever returns. I did finally get one. Upon arrival, they didnt know that I had been promised a loaner. That took a bit to get one, but I did get one. The loaner was great. I had been promised my car by around noon. To their credit, they did call when they knew it would be late & called when it was ready. They were able to take care of my air conditioner problem & didnt lie about needing something it didnt. They didnt make up any service needs for the car that werent needed. The other thing that really isnt Maguire is that Subaru never sent me any notices that I needed to bring the car in for the two recalls.

My check engine light came on Friday night after hours. The guys here were able to get my situation resolved without an appointment on a Saturday so that I could make it back home five hours away. I don’t know hope much the two men that helped me make, but I’m sure it isn’t enough.

Very helpful, pleasant staff. Attentive to my needs and questions. Would recommend!

AbbiGayle (sp?) was courteous and professional when I dropped in today even though I didnt have an appointment. She got my Subarus problem looked at super-quick and could not have been friendlier. She and her team get a thumbs-up.

Incredible service! Our Subaru had an issue while we were in Ithaca on vacation - Maguire Subaru fit us in to a busy schedule, got us back on the road safely in record time, and even called to make sure we got home safely. Can’t recommend more highly!!!!

Very good sales service, I was in a hurry and the sales team did what it took to get the sale complete and the car ready to go by the end of the day and I didnt see the car until 1 in the afternoon and it was just as if it take off the truck.

Did a great job on getting my lease processed very quickly and the vehicle ready to go.

Appreciated service received on promised scheduled. It was a complicated day for me. It was the last day of July for service and my NYS inspection was expiring. Thanks.

I went to Maguire Subaru in Ithaca for some standard service and inspection, and found that I would need new brakes very soon. Because Brian, the service manager, was able to let me use a loaner car, I decided to have it done right then, since I could go home without having to call a friend (I live about 50 min away). Then things got complicated. The young woman, new at the job, who gave me the quote over the phone made a substantial mistake, and did not call back when she found it in preparing the final bill, so I returned to discover a total about $350-400 more than I expected. It was difficult even for the experienced assistant on duty to figure out where the new assistant had gone wrong in quoting so much lower an estimate. Brian stepped in to figure it out, and very honorably adjusted the bill so as not to exceed what I’d been told. This is an approach to doing business that has become all too rare. Of course, my commitment to Maguire for cars and service is if anything stronger as a result of this, and I can recommend them (as I do) with even greater enthusiasm. Thank you to Brian and the Maguire service team!

Great service! Highly recommend!

Fast, courteous and friendly! Ms. Troy my advisor was wonderful!

Had Maguires replace the airbag in my Subaru under the recall. Was able to get an appointment the day after calling. Dropped my car off in the morning and it was ready by lunch. Staff was professional and very helpful.

Great service. kept in touch concerning details of repair.

Great selection availability and service. Shawn Osborn is easily the best sales associate I’ve worked with, ever. The Subaru/Hyundai showroom & lot leave much to be desired, especially compared to other Maguire properties, but they make up for it in customer service.

Make sure you ask for actual final out the door pricing before you get too far along. They will try to make it look like it will be cheaper than it actually will be. Somehow the total came out to be 5k more than the price we were first shown. Second time Ive had this experience at a Maguires dealership. If the price seems too good to be true it probably is. Also the first car we looked at smelled horribly of cigarette smoke. 🤷

The service dept at Maguire Subaru in Ithaca got me in and out in a timely way, did good work, and charged reasonable rates. Great job Maguire Subaru!

This was one of the best experiences on buying a new vehicle. Very relaxed process, no pressure. Got the desired vehicle, a good trade in, all at a price very close to the planned cost.

Service was excellent. Car was ready 45 minutes earlier than promised.

I have had good experiences at Maguire Subaru.

Took awhile to get someone to wait on us and we ended up with several different guys but it was fine overall

At first I was a little put off because I was expecting this one person and got another. However, I became relaxed and the néw salesman made me feel comfortable and answered all my questions. I would come back.

Really pleased with the entire process to purchase our new car. Mike was wonderful to work with and really helpful.

Excellent experience, everyone is helpful and welcoming. Colby helped me through the process of getting a new car for the first time, I very much appreciate it!

No hassles, lots of options, easy to work with and very helpful in answering all of my questions. They helped make this vehicle a perfect fit for me!

The service was fine. It wasnt difficult to get a convenient appointment for an oil change and tire rotation., The woman at the desk checked the car and pointed out that it was also due for inspection, so all of these were accomplished with a single visit.

Subaru wouldnt start..stuck couple hours from home in Ithaca. They helped me secure a tow..and got my family back on the road. Thanks!!

Although I am disappointed that my 4 year old low-mileage Subaru Impreza needed a major brake job I can’t blame it on them. The work was done very promptly and they kept me informed about the cost and the progress. I trust taking my car to a dealership because I know they are trained to work on my car.

Quick and efficient NYS inspection and oil change

Wonderful staff, responsive, friendly and eager to help. I was very happy with my experience buying a new car. Especially Alex who is just amazing! Definitely recommend!

I came for an oil change and the system checkover that goes with it, and also with a question about tires for this new-to-me car. The representative, Jim, listened carefully to my question and responded with a careful comparison of my present with my previous car and how it would affect winter performance. It was exactly what I needed to know. Careful listening is rare these days, so I think Jim deserves at least a commendation, possibly a medal. 😉 And I was out and on my way in less time than predicted. Great!

Chris Ripley was my salesman and he was very helpful and knowledgeablein regards to my Crosstrek purchase. The vehicle came in sooner than expected which worked out great. There was no sales pressure and the deal was a fair one.The Crosstrek so far is terrific with many features, it compares very well to my Mazda CX5 that I traded in.

Quick service! Friendly and professional throughout the whole process.

The Pleasant: We LOVED working with Alex. Hes the best you should all go ask for him and he should get a raise because hes the best. He somehow got us to agree to lease a Hyundai Ioniq Electric and even though it wasnt what we were looking for at all we are so into it! Also, how did we end up with 2 cars? Really we arent bougie, the lease was just a really great deal- costs less than our cell phone bill.The Annoying: Their prices are consistently more (1-3k) than dealerships in the area like Elmira and Sayre. They will NOT negotiate even just a few hundred off to make someone feel like they are getting a deal. I am a little dissapointed in the used outback we ended up with and there wasnt really a way to return it even just a few days after we bought it. I guess buying a car is like buying a house. Once you have the keys its yours. Ive never bought from a dealership so who knew? (You probably did.) We tried to exchange it but didnt really like what they had in stock over the one month we had to exchange it. Not really their fault. I mean its not a bad car just ended up not really being the right one.All in all, I think the only way we will shop there again is if we get to work with Alex. If hes not there, Im gonna drive the 40 minutes out of Ithaca and save a couple thousand on my next car.

Andrea Kuhn in the service department was incredibly polite and friendly. She went above and beyond for me. I will becoming to maguire subaru of ithaca for years to come and would recommend anyone getting and a subaru or getting one serviced to go here! Good salespeople, great service.

Great customer service and knowledgeable staff

Be sure to wear a good mask if you go to Maguire Subaru. The employees could often be seen with their masks below their nose or chin. While they wore masks when directly talking to customers, evidently no one has informed them that virus particles can remain in the air and infectious for hours. The behavior I observed would have them suspended from Cornell if they were students.

I bought a Forester from Magurie recently at a very reasonable price. The staff is friendly and provided useful information.

Excellent service. Made buying a car an enjoyable experience (yes, you read that right). Knowledgeable, straightforward, and low pressure. I highly recommend Maguire, and specifically Mike.

Very easy to make the appointment I needed about a possible tire issue.The people at Maguire Subaru of Ithaca are always eager to help me withany servicing or recall issues or to answer my questions about my 2020 Subaru Impreza.

Fast and friendly service!

Everyone I dealt with was pleasant, polite and professional. My appointment happened on time, snd costs for a needed repair were fair and reasonable. And everyone who works there followed Covid protocol. If you car needs inspection, oil change, repairs of any kind, go to Maguire.

All went very well. It was a pleasure working with Alex.

My experience at Maguire Subaru was great! The associates were very helpful, and I was very satisfied with every part of the process (from scheduling, to face-to-face interaction, to vehicle pick-up).

They were fast, friendly and accommodating. When I asked for a place to sit outside, they brought a nice comfy chair outside by their little creek for me to sit and wait.

I took my 2020 Subaru Outback to Maguire Subaru of Ithaca for an oil change and tire rotation. Service was excellent!

I went knowing exactly what I wanted and Chris didn’t disappoint! I had called ahead and the car was waiting for me to test drive. Great experience- will go back again!

I hate posting this, but my experience at Maguire Subaru could not have been worse. It was an ordeal that lasted over two months and never resulted in my Impreza being fixed; I ended up taking it to Parmenter (in Montour Falls) - and they were fantastic.I took my Impreza in to Maguire three times for the same issue which was an engine and oil problem (all of the internal lights were on every time I took the car in). Each time it was not fixed and took weeks on end for them to inspect it and communicate anything to me. The service steps were not communicated well and the service manager was new to Maguire, once I was able to get ahold of him. The two-month long experience, as a customer, was aggravating and disappointing, truly terrible. I cannot more highly recommend to take your Subaru to another location for service.

Awesome place to do business...will always go there..this is our 2nd time going there..they go above and beyond.

Thomson was fantastic! He walked us through the whole process, and when questions came up he couldn’t answer, Brian Theetge was right there to assist us.I would gladly recommend this dealership to my family and friends 😁

Very pleasant and helpful staff. Had it ready when they said it would be. Did a great job and then washed my car at no charge. Finally getting treated as a customer should be. I have no doubt Ill be back

The used car we purchased was in good shape and at a reasonable price. I saw cheaper out of town, but it wasnt worth the trips and time to save the small difference in price. They made the purchase simple and easy, handling all the paperwork efficiently with minimal effort on our part. Our sales person was friendly, helpful, and very easy to work with. Ive purchased from Maguire before, and expect to do it again.My only criticism keeping this from a 5-star experience is way they offered the various protection plans at the end. After I provided very clear guidance on the monthly payment goal, they came back with 4 alternatives, all higher than what I specified, with different and inconsistent combinations of months and packages. It just felt like smoke and mirrors. Even if I HAD been interested in one of the extended protection packages, I probably would have declined it just out of spite, after that presentation.Maguire has heard the message that people dont like dickering, and offer fixed pricing on the price of the car. I think they need to finish hearing the message and stop playing these games at the end with the protection plans. I know its an important part of their margin, but its being presented in an annoying way. Offer the packages in a clear, consistent way, and let us decide.

Chris Ripley was very friendly, accommodating and professional without being pushy and aggressive! He answered every question thoroughly and promptly! He certainly is an asset to the Maguire team and I would not hesitate to refer anyone to him if the are in the market for the purchase of a car.

I so appreciate the friendly, courteous and professional staff at Maguire!

Excellent. Jenny Bunn was helpful knowledgeable and patient. Nice atmosphere in the subaru/Hyundai dealership. Manager Kyle was extremely professional.

Pros: Everyone there was very friendly. Cons: 1) they didn’t call me about the status my car - I had to call them to find out and 2) I knew the dealership would be overpriced but not THAT overpriced.

Last night my power lift gate for my brand new 2020 Subaru Forester wouldn’t close. In fact there seems to be no power to the door at all! First thing this morning I called service and explained I am 5 hours from home and on vacation and she told me to bring it right in. I was so scared this was going to take days and I am leaving tomorrow for home.As soon as I got there the sweet girl and her service advisor partner came to my car and after a few buttons pressed it was working again. I regret not getting their names and thanking them even more-they were amazing and truly great at what they do! I would 100% go to this service department and can only hope the one near home has amazing employees as this one did!!

We were very pleased with the service and the girl who waited on us was very pleasant..Doreen Bourdon

Excellent customer service. When there was a delay in servicing my Subaru they immediately provided a loaner vehicle

I have taken two different subarus to them this year. The first time the front of the car was making noise. I took it in and they said nothing was wrong and a week later the brakes literally fell off the car. I took my other subaru (outback) in for a 90,000 mile service and I asked specifically because the low tire pressure light was on. I received the car back after supposedly having the 90,000 mile service (which include rotating and checking the tires) and the light was still on. I checked the air pressure and they were low. I went back and they fixed the problem (which is why 2 stars instead of 1).I would recommend looking at other shops as it seems they lack attention to detail.

The people are nice and try to solve the problem with my car. The problem isn’t easy to solve, but they are working with me to figure it out.

I live in Texas but my daughter goes to college at Cornell and has a Subaru with her. Dealers in my city are known for being very expensive with their repairs and I assumed it was like that everywhere. But, Maguire did a great job at a good price. I cant imagine that an independent shop would have done the repairs for much less so I am glad I can trust Maguire with any future repairs.

The service was quick and reasonable but my new car came back smelling like cigarette smoke, enough to trigger an asthma attack. Two days later and I havent been able to get rid of the smell yet. Im very unhappy about this!

We took our car in for an inspection after which we discovered a tear in the leather of the driver’s seat. We are still waiting for a call back after reporting the damage and submitting photos. The carelessness that resulted in the damage is extremely disappointing. We expect someone to help make this right.Update: We eventually were able to have this issue resolved to our satisfaction.

Employee insisted that our recall repair was already done when we knew it hadnt been. Turns out she wrote down the VIN incorrectly, which we had to figure out and explain to her. Good thing we didnt believe her and go away with a faulty airbag. She also had her mask down unless someone was directly at the desk with her. I see this is a recurrent issue based on other reviews. Shame on Maguire.

Found just what I was looking for..The forester has a really nice ride to it,Love the height when getting in and outThe cargo space and the milage..Id highly recommend the Subaru forester

I am very pleased with the service at Maguire Subaru and their promptness of addressing and repairing my car. I had made a mistake in trying to jump start my car, and had it towed to Maguire where I had purchased the car. Initially I thought they could not get to it for a week or more, yet later that day they called and said it was done. A fuse had to be replaced. Great service! Thanks!

Friendly prompt service. I enjoy coming back.

Salesman Brian Theetge made the process seamless. He was thorough and explained all the accessories my vehicle is equipped with.Brian answered any questions during and after business hours. His professionalism and knowledge of the entire finance process and workings of the model of my Subaru was impeccable. This is my 3rd purchase with Maguire Subaru and I will return again. In addition, I have referred any potential new or used car owners to the dealership. Another great experience.

My salesman, Shawn was super helpful. The vehicle is great and totally fairly priced. They were willing to work with me and Im happy with my experience.

The techs THREW my fruit, candy, car charger, keys etc. That i had in my ceter consel into the trunk. Yes they threw them. At first i thought they were stolen (as the chager was brand new) but were later discovered in the trunk area. One of the apples was thrown so hard it broke open. I called to complain and the manager offered his apologies. I will never bring my subaru back here.

We had to wait a little while to get helped, but as soon as we did, Alex was very attentive and helpful. We were very happy with our experience and purchase.