I was blown away with my experience here at Nelson Mazda. They are transparent of everything and you know as a customer your not being taken advantage of unlike other dealerships in Norman. Jeff kindle was amazing and went above and beyond to help me. I would highly recommend this place and jeff to anyone buying a car. Big thumbs up

This was the best car buying experience Ive ever had! No pressure and very upfront in pricing. Justin was my salesman and was awesome from start to finish. No waiting for finance as he handled it all. If you are in the market for a new ride definitely consider Nelson Mazda.

I was on my way to see my son, so I thought I would have my vehicle serviced in Norman instead of Tulsa before I went on a mini trip. The service advisor was very nice and the technician very knowledgeable and thorough. That is the same as it is in Tulsa. I had a simple oil change, tire rotation, and cabin filter change. However, within three minutes of leaving, a tire pressure light came on. I called the dealership, and the young lady who answered told me I could come back. I asked if they checked the pressure after rotating the tires, and she said no, we don’t do that, we simply check the tires for wear and tear. When I pulled over to air up my tires. I looked at the report that said they had checked the air and all were at 35 psi. When I checked them on my own, one was at 29 psi. Obviously, someone forgot to check one of them or add air. I would simply have appreciated the young lady look into it before stating they don’t check for psi. She had a very lackadaisical attitude, and I truly expected a little more since I’m used to the customer service in Tulsa. So Tyler, to answer your question about whether Norman is better than Tulsa, I’ll let the post speak for me.

They do a great job. Very friendly. Very transparent. Maybe still true you pay more at a dealer maybe not, but with Nelson Mazda you also get a thorough video check of your car and you know the work is being done well and that they will stand behind it. Highly recommend!

Knew what I wanted,they had the color and the CX5. Quick, efficient and friendly. Cheyenne was expeditious,friendly,forthcoming and thorough with answers to my questions. No haggling, no back and forth on anything, no long wait. Connor did the take possession part of the experience. Was very thorough, friendly and helpful. Smoothest transaction I have ever had buying a vehicle.

Such a positive and no pressure experience at Nelson Mazda today. Jeff Kindle helped me from start to finish with the purchase of my new car. I cannot speak highly enough about Jeff’s professionalism and knowledge. So happy with my fabulous car!

Was greeted with kindness from the start. The man working with me was very articulate and straightforward about everything included in my service package. He walked me through it which I can appreciate as someone with little knowledge about cars. He further explained the system that Nelson Mazda uses where they text you a video of a full inspection of your vehicle. This video text message system is absolutely genius. At no point was anyone coercing me into spending money on extra products or services and I had a full understanding of everything going on with my car. Overall, this establishment knows how to run their business and my experience was nothing short of amazing. Highly recommend taking your vehicle here to be serviced.

Five star service, EXCEPT, I’m still waiting for a resolution on why I was charged for 6 quarts of oil during my oil/filter change, today. Clearly, Mazda states “4.8 quarts with new filter on a Mazda 2.5L Turbo 4 cylinder.”Nelson service claims it is a “Parts Department billing issue” and they are trying to correct it. It was also my understanding, based on my conversation with the Service Writer, that this has been an issue for some time. In the meanwhile, it’s up to us, the consumers, to watch for these errors. My service writer completely missed it.At $84.09 per oil change, $6.64 for an extra quart of oil isn’t going to break me. That’s not the issue. When I pull my car onto the service drive for a simple routine fluid change, I don’t expect to see charges for products or services I did not authorize. I can get this type of service elsewhere for 50-60% less.That option remains open.

I wish I could give this dealership about seventeen stars. It is the best place to buy one of the best cars in the world. They are professional, courteous, relaxed, and friendly. You can tell by their demeanor and the cleanliness of their facility that the leadership is doing a stellar job. They did me right on my trade and went the extra mile in getting me a good interest rate without any input from me at all. You deal with the same associate from start to finish, so no pushy finance department. I was there for two hours total and drove off in an awesome car and without a headache. It was by far the best experience Ive ever had buying a car. I recommend setting up an appointment and calling ahead to make sure they have the specific stock number in their inventory as I went at noon on Saturday when they were extremely busy and noticed that a couple of walk in customers were having to wait a little longer than they would have otherwise.

Love the service department!! Have always been treated so well every time I come in. I also like the video they send and what they recommend- without any pressure. I have purchased several cars there and family has purchased several more and it’s because of service dept

Great staff and great atmosphere. I’ve had exceptional customer service every time I go here, and it seems like there is a process in place to streamline everything. Mary, the service advisor, is very professional and explains everything very thoroughly. Service techs and the work they do is excellent. Would recommend to anyone looking for a new car and service needs 😃😃

The experience has been great the staff the service. They keep my Car maintenance is exceptional I’ve had it for over 4 year’s and it still runs like new. Thank you Nelson Mazda for all that you do I’m one satisfied Cutomer.

I just purchased a car from Nelson Mazda and I give a five star for the service I received, Jeff Kindle was my sales person and couldnt ask for any better he was fast, efficient, and courteous he took care of all my needs without any hassle I would recommend him and Nelson Mazda to anyone I know and will never buy another car from any other dealer. Thank You for your excellent service. Tammy Cooke

I have used your service department for years because I feel I can always trust your advice and service. Your employees have always been nice and courteous. Thank you for your good service!

An overall easy experience. David was very helpful in getting me in a new car. No complaints!

They are actually pretty reasonable and gave us a good deal. Our salesman was so good. I hate the paperwork process though. The salesman does everything start to finish and it takes forever. I would much rather the salesman help us find the car and then go talk to the money man to work out the deal.

Really friendly service, and I loved how they send a video of your initial inspection to you! Hassle free and very timely!

I’m very pleased with their service department. It’s very easy to schedule appointments and appreciate that you get a detailed step by step inspection report. Have been a satisfied customer since 2014.

Employees were very cordial and knowledgeable, they answered all my questions honestly. I can say the employees went above and beyond my expectations. Cheyenne was my (sales person) and she was wonderful to deal with and Brandon was there to help answer questions and make me feel like they truly appreciated my business. Thank you very much for making this a positive car shopping experience.

I was impressed by the appearance and professionalism of the sales staff. The men (I did not encounter any women) were dressed neatly, shirttails tucked in, khaki pants, leather shoes, fresh haircuts, those with beards were precisely trimmed. There were no blue jeans or athletic shoes in the sales room. First impressions are important and Nelson Mazda Norman scored high with this retired school teacher.Jaron, the salesman was well spoken, knowledgeable about the vehicles, just humorous enough, and attentive. His attention was on the customer and not on his phone.I am pleased with my purchase and will go there for my next car as well.

Very friendly. Explained every thing they were doing, and kept in touch as I waited. Was excited when I received my car back as they had “washed” it, till I left lot, and realized the water was drying and leaving really bad dirty water spots on the hood. I checked car, and dirt was still on sides of car. Had only been sprayed down, and had to stop and wash before I left Norman for the City. Service otherwise was excellent

This was by far the best car buying experience. Nelson Mazda made it easy with their staffs kind demeanor and comfortable atmosphere. Jaren went above and beyond to make sure we were taken care of all while being professional, courteous, and personable. He also helped to keep us confident the entire time while we dealt with a few inconveniences on our end. Noah was a great help too, making sure everything runs smoothly when you walk through the door. If you are ready to purchase a vehicle I would hands down recommend Nelson Mazda and ask for Jaren. Youll be in good hands!

From start to finish, browsing here was a wonderful experience. They are all so friendly, organized, and professional. Specifically Jeff, was above and beyond with his customer service when it came to finding the right truck for my parents. I highly recommend this dealership.

Don’t buy used from these guys if you’re expecting reliable service.The sales team does a nice job. Not overbearing by industry standards. We were happy with their inventory and their salesmanship. So much so that we ended up buying two used cars from them over 6 months. We knew that buying foreign would mean higher repair costs, we were ready for that. What we weren’t ready for was to be discarded if/when service issues arose. My wife’s BMW started giving her a drivetrain warning out of the blue and in spite of all the BMW’s they have in inventory, we were told by Nelson’s service dept that they have no diagnostic capabilities for anything other than Mazdas. Sorry, but in my opinion, if you’re going to sell them, and you have a “service department”, you should be able to “service” them.

Great service, helped to accommodate me on short notice

The best car-buying experience we’ve had. Jeff was the associate that helped us, and he was fantastic from beginning to end. We will definitely use them in the future, and are already recommending Jeff and Nelson Mazda to all of our friends and family!

Steve Woodrow sold me the used pickup I went to buy. He was funny and tried to get everything done fast and smooth. Theyre a the price is the price dealership but they price their vehicles good. At least, the ones I was previously shopping for. They wont negotiate on price, but you can haggle better interest rates. Next time Im shopping, Ill take a quick look at their inventory...

The people here have always been friendly and very helpful. By far the best car dealership Ive ever had to work with! From the moment we test drove to the moment we purchased and even now, as we purchase various things for the car, the service that we get is exceptional.

The easiest, fastest and least stressful car-buying experience ever. I got a good deal, great financing and an even better sales associate. I worked at a dealership many years ago, and I know buying a car is often full of fear and anxiety. Not here. There is no pressure to buy, and everything is clearly explained. This is not the average car dealership culture, thankfully!

I went to look at a car 3 weeks ago and as I was being helped, another car caught my eye and requested information on it. After the test drive of the first car, Nate (salesman) informed me they vehicle does not have a price due to it being missed during the insurance inspection (hail damage). I left without purchasing a car because I wanted the car without a price and could wait until they could price it. A week later I emailed about the car and got a response saying they could not find the vehicle and it seemed like they did not recall this interaction when I was there. Sent them another email and they have not responded.Went back to the dealership to look at another car and could not be helped due to how busy they were. I was able to find the car I have been emailing about on the lot and wrote down the VIN. I left my name and number with the greeter so they could call me back to schedule an appointment with the vehicles. I went home and looked on their website and found the hail damaged car on the website still listed as new on the website.Wrote another email with the VIN and have yet to receive any response from the dealership. No callback either. It feels like I am just being ignored now.

Very helpful, very transparent, will make your experience there as easy as possible as well as work with you as best as they can!

Unprofessional, uncompromising, and overall terrible experience.I called to make an appointment on a Wednesday to see a used car on Saturday 10am. I specifically told them I would be driving from Dallas 3 hours and to let me know if the car gets sold by Saturday.I call again Friday to verify it’s not sold and they tell me it’s not. On Saturday I get up at 6am to make this 3 hour trip to Norman. I try calling to verify that the care is available and they are closed. I leave an email to the salesman to call me back when possible - I get a response but no call back.Once I get there, they tell me the car isn’t even at the lot because one of the employees took it for personal use! They tell me to wait as they call him to bring it back. After telling me hour by hour that it will be there soon, it finally shows up 3 hours later! Once I see the car I notice it has much more hail damage than advertised. After I test drive it and have a mechanic check it out, I find out the engine has a small issue with it. After all of this, the stress, the excess hail damage, the time wasted (not to mention the car was dirty when they brought it)...they do not offer any price reduction to compensate. I understand they try to price fairly, but it is courtesy to compensate delays of this nature especially for someone coming out of town.At the very least, they did end up filling up our tank as some sort of way to appease us, but overall this has been the most frustrating dealer experience. About 9 hours wasted with these guys. Buyer be ware

Pleasant auto dealer. No pressure compared to most dealers. The staff will work with you to achieve your automobile needs, fair pricing and fair trade in value for your old car or trade in. I highly recommend this dealer. Thank you!

Love this dealer... the fastest one ever... and have good coffee

I had an amazing car buying experience here. No run around the car had full tank of gas. We didn’t need to worry about running out of gas on the test drive. Really enjoyed the atmosphere, everyone was polite and helpful. I would definitely buy another car here. Price was as listed you could add things if you wanted but the price was good and experience was great!! 100 percent recommendations from me!

Fast efficient greeting and intake. I love the video of the inspection and suggested services, but sometimes I feel the suggested services are not necessary.

Definitely recommend their service department. The ability to watch a video of the technician inspecting your car goes a long ways towards inspiring trust and confidence, and they even gave a complimentary car wash!

When the people who helped me did help me they were great service. But when it came down to it the time could be a whole lot better with how quick the service for customers to be in, but and get out. Other then that great service !

Not only is Mazda a friendly speedy place to take or buy your car, theyre fair priced, always respectful and kind. One of my favorite things is the video inspection they do for me. I get to see exactly what everything looks like why they would or wouldnt recommend another service. I would recommend them before anyone else.

Had great service. Everyone I came into contact with were very cordial and attentive to my needs. The new facility has very nice waiting areas that are clean and well taken care of. Thanks to everyone for your time and conversations...very personable.

Great customer service. I’ve been going for years and I have no worries about my vehicle. New dealership building is fantastic, very comfortable, complementary drinks and wifi.

I had a great experience last week. Yussef was very helpful answering my questions. Other staff were also professional and nice.

Jeff was great assisting me with the purchase of my new CX-5. It was a great experience and I received incredible value for the money! Nelson Mazda will be doing all of my maintenance going forward!

Drove about 3 hours to view a few of the hail sale vehicles, some of the ones we wanted to see were sold, which is fine. We looked at a Jeep Wrangler which had standing water in the drivers floor and the rest of the sound deadening/carpet had been removed from the vehicle Im assuming so it could drain. We thought the price was close but being the water had covered the electrical wiring in the vehicle and excessive damage not in pictures, we thought they should move on their price. Apparently, they dont negotiate. Not even a couple hundred dollars. Wont be returning here.

Bought a new Mazda CX-5 at Nelson Mazda today and had a great experience. I would recommend them and ask for Youssef Saliby.You will be pleased!Robert MilfordOklahoma City, OK

I had an amazing time getting my dream car here, I highly recommend Jaren Knight he was upbeat and always ready to answer questions or concerns and was extremely helpful throughout the process and was all around a great guy

Cheyenne was straightforward and no nonsense and just a delight. She made us comfortable and was not fake. Just a sweet, real person.

Dave was excellent! He took his time with me stayed with me diligently until we finished the sale. I hope my car last for a long time but I will definitely check here first the next time I look for a vehicle!

Service is excellent and the service people will help you with any issues you may have. They went out of their way to help me, and I am much appreciative.

Jaron was courteous and knowledgeable. He was very responsive and accommodating to our needs and requests. We were never pressured and felt valued. This was the best dealership buying experience we have had in our life.

Purchased a car from out or state. The process was smooth and quick. Konnor was great and kept me abreast of the process.

Robert took great care of me and they explained everything needing done and got it done in a timely manner!

Very professional and knowledgeable. They treat all with respect and that you truly matter and appreciated.

Bought a new Mazda3 from Nancy and she was great to work with. Shes very personable, explained everything well, and knowledgeable about the cars we looked at. The dealership itself is new and clean. They had plenty of cars on the lot to look at. Pricing was fair. I would do business with Nelson again.Edit (9/10/21): just got my first oil change and tire rotation at Nelson. Normally, the dealer is not my first choice, but they offered a discount so I thought Id give it a shot. I was really happy with their service. They were very professional, stayed in contact with me via text giving me updates, and even texted me a video of the inspection showing me everything was okay. Theyre definitely setting themselves apart with the technology theyre using to provide this level of service which is impressive.

Freddy took great care of us and was a pleasure to work with. Would highly recommend their whole team!

Very knowledgeable and easy to speak with the tech, I also very muchLiked the video of the work that was being done. It gives me information on what they are working on and seeing the actual parts the are talking about.

Although I did end up buying a car from them it was not a smooth transaction. First attempt failed because they failed too have a salesperson there for my scheduled appointment and after waiting 45 minutes I left. Second attempt went better, the sales manager ensured I had a sales manager this time. My only complaint second time was the amount of time it took to complete the sale when I had a pre-approved loan. 3 hours, most of which was spent sitting around waiting for one thing or another, to include them not knowing where the owners manual and second key were. But I did manage to finally get the car I wanted in the end.

After extensive searching, I found the perfect vehicle for me, at a great deal. Carlos was friendly and easy to work with. The whole process was streamlined and simple. Would recommend this dealership.

Pretty impressive today, they came to the house to pick up my car, dropped a new vehicle off for me to have while mine was serviced. Soon after i got a full video of the entire inspection process on my car and what was still in good condition and what was recommended service. I got to choose what i did (or did not want) serviced or added, they completed it and washed it before bringing it back.

This was the best time I had purchasing a car. Nelson Mazda isnt like other dealerships and were only concerned with what I wanted. If I said I didnt want something that was it. There was no pushy salesman that kept trying to put me in something I didnt want or add something I didnt want or need. Nate was the guy that helped me and he was great. He made the whole process quick and easy and I never had to deal with anyone else.

We love Nelson Mazda! Everyone is always so friendly! The service is always great!

We loved everything about the experience…the hospitality, the professionalism of the staff. The atmosphere was very peaceful…

I bought my last two vehicles at Nelson Mazda in Norman. A 2017 Toyota Corolla June 2020, and a 2012 Mazda Miata May 2021. Both experiences were top notch. The sales team isnt pushy, never tried to upsell, and gave my lower budget interest as much attention as if I were buying a new car off their lot. Their upfront pricing has been competitive from what Ive seen. They are definitely a modern car dealership for modern times. No haggling, no BS. Just straight to business and eager to make the customer happy. If I need to replace a vehicle for a third time Nelson Mazda in Norman, OK will be at the top of my list.

This place has great service! Freddy was awesome, very friendly and professional. They purchased 2 cars from us and paid top dollar for them! When it comes time to buy a car Ill definitely go there. They changed my mind about the typical stereotype of car dealerships.

Had great service took care of us recommend going there biggest problem being doing all the paperwork takes way too long otherwise a great experience

Probably the best car buying experiences ever

Jaren was amazing to work with. Made the buying process very smooth and hassle free

Great people. Great experience! The new facility is awesome!! They made serving mr Mazda super easy!

Buyer Beware! If you are out of town and looking to buy a car from them. Steer clear!We had been speaking with them about a car for 2 weeks. The original person looking at it was unable to purchase it. Taylor (sales woman) told us we had first chance to buy the car since we had been so patient. We had made it clear we we were going to place a down payment to allow us time to make the 3 hour drive and test drive the vehicle. Taylor sent us a video to review. 4 minutes later, she stated someone walked in and wanted to drive it.She did not inform them we were actively looking at the car.They are very unethical and I would not waste your time!Please see the text messages for validity.

This was my first time buying a car and Im so glad that it was from Nelson Mazda. Nancy Perez was my sales person and she made the process very easy and honestly very fun and exciting. She was able to answer all of my questions and did a very good job of walking me through all of the paperwork without making it too long of a process. When I first looked at the car I ended up purchasing, the tint on the front window was very scratched up and made it kind of hard to see. Nancy gladly looked into it and they ended up replacing the entire windshield for me. Needless to say, I love my new vehicle and Im very happy that I was able to purchase my first car from somewhere like Nelson Mazda. They made the process easy and exciting as well as very quick. I also highly recommend Nancy, she was very sweet and extremely helpful throughout the entire process, I would gladly send any of my friends her way.

The Norman location is great, the new facility is so nice as well. The service providers were great and kept me updated throughout my service appointment. I really like that video they send of the car inspection as well.

Tanner was professional and honest about my vehicle and made my experience very positive. Will certainly put Nelson at the top of my list for future vehicle needs.

Nelson in Mazda goes out of their way to make sure that you understand your cars needs by providing you with a video inspection of your vehicle so that you understand why they are saying your car may need more than what you were requesting. Their customer service Is prestige they understand your needs and do their best to accommodate them

Car was there for four weeks but when I went to pick it up they hadnt done a thing

The buying experience was phenomenal. The staff was very knowledgeable about their product and extremely efficient with their walk arounds to show off the features of their cars. The whole crew is very personable while you wait and would talk with you in a relatable manner. They aren’t pushy in the slightest, they want to earn your trust to earn your business unlike most dealerships. Their prices are pretty non-negotiable, but very reasonable, and they’re willing to work with you as the middleman to get you the best APR that they can to help lower your monthly payment which helps a lot and they were patient in doing so.

Nate made my experience of buying a vehicle easy and was less stressful than I thought it would be. Very professional staff and great team.

Great service department with some very inventive things that are impressive. Try them out, you’ll like them.

Everyone knows how daunting it is to buy a car, but everyone here was relaxed. No one pressured me or rushed me. The staff feels like ‘old friends’ who wanted to help you pick the car of your dreams. I will come back here for my next car.

Great experience our sales guy Justin was very helpful and communicated great.

Justin and Conner are excellent! They really care about their customers. Thanks guys

Good atmosphere but made unkept promises.

We had a great experience, Jeff was a super nice guy, funny and very accommodating working on time constraints 👍👍

Nelson Mazda was great! Quienten, our salesperson, was fabulous! He is exactly how a salesperson should be—personable, helpful, and knowledgeable! Great experience!

Jaren is Amazing, he make everything easy and smooth thank you so much Jaren.

My husband and I came to buy a used car from Nelson Mazda that we saw online. The car of our choice was not a Mazda but it was just the car we wanted. It was easy, it forced at all and the whole process was smooth from start to finish. Our salesman Paul we both agree is one of the best salesman either of us have ever had. He was not over powering, he was very kind, he explained everything well and he was just a great person to work with. We definitely recommend Nelson Mazda for your car purchase!

Always great service at Mazda!! Mine decided it was time for a hiatus but thank goodness for extended warranties. I was very pleased and grateful that the dealership was quick to get me in and loan me a pretty red rental until they figure out what my crossovers temper tantrum is about, lol. Ive always been very happy with Nelsons Mazda customer service!

The service department is great. I love the vehicle video inspections and they are very considerate of your time.

Nelson Mazda always goes above and beyond no matter what department you are working with. Yesterday I called regarding a product cancellation and Max not only answered my questions during the call, he did a follow up call later in the afternoon even though I had not asked him to. Thank you Max and Nelson Mazda.

Excellent experience, no pressure. Dave did a great job helping us to get the right car. And we received a substantial gift for the car.

They are great. Honest, helpful very nice people.. Very clean.

Great sales experience!The best service experience I have had. What a great video they do and send to you before the technician actually does work to the vehicle. Super impressed with their Customer Service!

I went recently and Rashad Parker was my client advisor!He made the experience so much more enjoyable.He wasnt pushy just informative.If you ever need a car new or used Nelson Mazda is the place to go!!Thank you Rashad! Love my car and the experience was awesome!!!

Loved my new car experience at Nelson mazda. Jaren was amazing from start to finish. Got what I wanted.

Great service from Taylor who followed through on every aspect of our deal. They bottom dollared me on my trade, and the sell for the add on’s was pretty aggressive, but all in, it was a good experience. Taylor was very knowledgeable on the vehicle, and her after service was great. There was a component we added to the car and while the part was on back order, she would text me periodically letting me know the status. I hate buying cars because of the dealer experience, this was good.

Great and friendly service. They broke down what my car needed and what they recommended going forward.

They were more interested in doing a survey than showing me the car I came to see. I got tired of it and walked out.

Customer service, and service dept are excellent. Pricing is expensive for maintenance, Mazdas are wonderful so far

Fast, friendly and convenient with the loaner car service!

Always an excellent experience at Nelson Mazda. Not pushy at all, listen to their customers and help them find exactly what theyre looking for. Joe Ferdowsi has been our Sales Consultant twice now and each time he listened to us and walked us through our car buying experience. Would recommend him to others along with this dealer. Our daughter is a happy car owner of this nice 2014 CX9.

Brought in my car for a detailing its not done well.when I moved the seats I could still see if were dust was where they should have moved the seat also left the inside dirty after it was supposedly detailed,not happy with that, also it took them four days to get a part that I told them they needed to order before I came down I gave them five days to get the part before I showed up and they did not do it.